Director, Account Management
About The Position
This role is responsible for managing a team of program managers or a major account. The primary goals are to achieve company objectives related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation. The Director, Account Management will oversee and direct the team, establish multi-level strategic client relationships, support budget development, lead the team in creating strategic client business plans, explore opportunities for expanding client servicing relationships, and negotiate client contract terms.
Requirements
- Prior management work experience in the business travel industry
- Experience as an account manager in a corporate environment
- Highly effective written, oral, and presentation skills
- Computer literate in business software applications
- Ability and willingness to travel on a regular basis, extensively
Responsibilities
- Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders
- Ensure multi-level, strategic client relationships are being established
- Support the development of client and department budget
- Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
- Explore opportunities to expand client servicing relationships through (regional or global) expansion
- Negotiate all client contract terms consistent with company approval processes and commercial policy promptly
Benefits
- Flexible working hours
- Work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
