Director, Account Management

Omnicom Media US•Atlanta, GA

14h•Hybrid

About The Position

The Director, Account Management, is a centralized role that will be tasked with driving Influencer strategy and client management within OMG’s dedicated managed service product, Creo. The core responsibility of the role is leading a group of Account Management professionals, leading client/agency communications, presenting campaign strategy and campaign reporting and serving as key point of contact throughout a partnership lifecycle. The role will serve all OMG agencies across the organization, working in symphony with clients and IATs on the execution and amplification of Creator campaigns.

Requirements

Bachelor’s degree (Marketing/Advertising/Communications preferred)
7+ years of experience within Influencer and preferably media environments
Hands on experience managing Influencer campaigns and client management with blue-chip companies
Experience working on client business in retail and consumer packaged goods is preferred
Experience managing direct reports
In-depth understanding and mastery of Influencer marketing and an ability to match brand narratives with Creator-led storytelling
Strong agency account management background and comfort in leading internal and external conversations
Thorough understanding of the Influencer ecosystem including paid and organic roles & responsibilities across platforms including but not limited to creative development, talent perspectives, best practices, and measurement
Excellent relationship building with internal and external stakeholders
Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points-of-view
Highly analytical with ability to evaluate campaign performance for optimization and contextualization of results in client reporting
Creative minded with ability to translate social trends and influencer archetypes to client business objectives
Understanding of budget maintenance, client billing and payment workflows, and contract and business negotiations
High levels of integrity, autonomy, and self-motivation
Critical thinking and problem solving tied to implementation of new processes and process improvements
Strong business acumen and the ability to make highly impactful decisions in a timely manner
Strong people mentorship/leadership with comfort providing feedback and developing employees

Responsibilities

Assist in leading communication for OMG, OMC, and Creo clients, including proposal development, commercial agreements, and client communication from initial briefing to completion
Communicate influencer marketing within the digital/paid media ecosystem and aid in the operationalization of service offerings and subsequent value positioning tied to the media environment
Lead client communication across influencer campaign lifecycle from identification to campaign reporting, and possess strong communicative abilities to relay the respective stages to clients
Articulate workback schedules and coordinate internal and external deliverables to keep timelines on track
Develop and maintain relationships with key clients, serving as the primary point of contact for mid-level client contacts
Maintain a constant pulse on the influencer landscape education via thought leadership communication, staying atop of shifts in the industry and emerging trends and be able to communicate the impact to client business
Work in partnership with OMG COE platform teams and channel stakeholders to implement best practices across functions including but not limited to asset development, media amplification, commerce, and measurement