Director, Account Management – Co-brand team

Mastercard • Purchase, NY

6d • Onsite

About The Position

We are seeking a dynamic and results-oriented Account Manager to lead and grow a co-brand program with one of our largest and most strategic North American issuers. This individual will work closely with issuer, co-brand, and internal Mastercard teams focused on sales, problem solving, and strategy. Reporting to a VP, this role will serve as the primary operational and execution lead, translating strategy into action, coordinating cross-functional workstreams, and ensuring Mastercard consistently delivers at the highest level across all partner engagements. In this role you will have the ability to influence and grow revenue with two of the largest and most strategic partners in North America. This is a highly visible role requiring comfort operating in ambiguity, managing senior stakeholders, and driving execution across a fast‑moving, high‑expectation environment.

Requirements

• Proven experience in account management, enterprise sales, or strategic partnership roles—preferably with major financial institutions or fintech clients.
• Proven ability to lead complex, high‑visibility initiatives involving large technology companies, financial institutions, and cross‑functional teams.
• Comfortable operating at both strategic and executional levels, with a strong bias toward action and follow‑through.
• Strong judgment, problem‑solving skills, and ability to operate in environments with evolving requirements.
• Exceptional communication skills, with experience preparing materials for senior executives and facilitating difficult conversations.
• Highly organized, detail‑oriented, and resilient in fast‑paced, high‑expectation settings.
• Collaborative leader who builds trust and credibility quickly across organizations.

Responsibilities

• Own the day-to-day leadership of program workstreams across co-brand, issuer, and Mastercard.
• Serve as the primary operational point of contact, ensuring partner requests, deliverables, and commitments are clearly defined, tracked, and executed.
• Manage complex, multi‑party dependencies while maintaining pace and clarity across stakeholders.
• Act as the internal quarterback, coordinating across Product, Legal, Finance, Technology, Operations, and Account Management teams.
• Drive preparation for partner discussions, including agendas, briefing materials, executive readouts, and follow‑up actions.
• Ensure issues, risks, and escalations are identified early and surfaced with clear options and recommended paths forward.
• Support the VP in commercial planning, deal execution, and ongoing relationship management, providing analysis, insights, and recommendations.
• Translate partner needs into structured internal asks aligned to Mastercard’s strategic and commercial priorities.
• Help ensure consistent messaging, alignment, and operational readiness across all initiatives.
• Lead regular business reviews, operational updates, and performance tracking.
• Maintain clear documentation, timelines, and accountability for key initiatives.
• Support executive‑level communications by synthesizing progress, risks, and opportunities into concise narratives.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed