Director Account Management

CHG Healthcare • Midvale, UT

3d • $160,000 - $280,000 • Hybrid

About The Position

Responsible for driving growth and retention on assigned enterprise accounts. This includes developing C & V-level client relationships, growing internal senior leader business partnerships, renewing contracts, identifying upsell opportunities, driving client strategy and bringing market insights to CHG. The director will be responsible for coaching and developing a team of account management professionals whose role is to successfully serve CHG clients. Additionally, the director will serve on the Account Management senior leadership team, contributing towards the success of the Account Management broader team. The leadership efforts of this role will result in a world-class customer experience, customer loyalty and long-term account growth.

Requirements

• Strong account management, listening, analytical and negotiation skills
• Strong presentation skills
• Strong analytical approach to solving problems
• Strong communication skills, written and oral
• Proven track record of driving results and team engagement
• Ability to lead a team and guide professional development
• Ability to hold yourself and your team accountable to achieve financial and non-financial results
• Ability to coach and develop strong leaders capable of adapting quickly to achieve success
• Ability to handle conflict situations and resolve issues timely and effectively
• Ability to influence key stakeholders both internally and externally
• Proven track record of developing talent
• Prioritization skills with the ability to juggle internal and external demands
• Estimated up to 30% travel – to include client, industry and CHG offices
• Staffing experience
• Bachelor’s degree required
• 5 to 10 years related experience in sales and account management with sales component in staffing or healthcare related field
• 5 to 10 years of people leadership experience
• Workforce solutions, MSP, locums experience

Responsibilities

• Lead efforts to achieve team and individual account goals, such as gross margin, net promoter score, and upleveled executive relationships.
• Develop strategic/consultative partnerships at clients’ executive level.
• Provide an executive presence on site visits and internal/external quarterly business reviews.
• Build and manage relationships with internal partners, which lead to increased collaboration and growth on enterprise accounts.
• Manage the development and delivery of sales target/budget plans.
• Provide consultation to maximize team performance to consistently achieve financial goals.
• Guide team on developing and executing successful client strategies via Client Development Plans
• Develop expertise in all CHG’s value added service offering; pitch to select clients to maximize CHG value.
• Bring market / industry trends into CHG and use to influence innovation and new ways to serve our customers.
• Represent the organization in a variety of professional settings (ex., industry conferences, internal education campaigns, etc.) to promote the value of the company brand.
• Serve on the senior Account Management leadership team to maximize success of the broader team.
• Develop and execute strategic objectives that will affect the broader Account Management and Enterprise Client Solutions teams.
• Live the CHG Core Values.
• Be a leading example of the Account Management team vision, motivating and inspiring others to perform at highest levels.
• Be an advocate for CHG’s technology offerings, consulting with customers to find ways to add long-term value and ensure their feedback is brought back to CHG product and marketing teams.
• Guide the professional development of your team members utilizing CHG’s robust framework and resources for development planning and experiential learning.
• Conduct regular development plan reviews, talent and org structure assessments to ensure adequate staffing levels, maximize efficiency of the team, and plan for future growth.
• Take the initiative to build and promote a culture of collaboration and communication across the organization.
• Educate the team on strategies to deliver a high level of client satisfaction and loyalty, measured through the net promoter score.
• Be an example of CHG’s culture, core values and servant leadership style.

Benefits

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage
• Onsite health centers
• Corporate wellness programs
• Free behavioral health appointments
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director