DIRECTOR ACCOUNT MANAGEMENT - HYBRID, CHARLOTTE

Compass Group•Charlotte, NC

7d•Hybrid

About The Position

This position manages customer relationships maximizing account growth by leading and executing the strategic vision of assigned accounts. Foodbuy is the industry leader in procurement and supply chain solutions and a subsidiary of Compass Group PLC. They work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and also support Compass Group. Foodbuy prides itself on sourcing and providing a variety of products and services to help customers run their businesses more easily and cost-effectively. They foster a culture that cares about associates, clients, and the community, encouraging big thinking, innovation, and debate. They offer strong benefits and competitive compensation, with opportunities for career growth alongside the company's expansion. The work environment is described as open and modern, with a belief in flexibility and a collaborative, open-door policy. Their value system, People FIRST (Flexibility, Inclusion, Results, Sustainability, and Transparency), is the foundation for all interactions.

Requirements

Bachelor’s degree or equivalent work experience required; MBA preferred.
7+ years’ experience in enterprise B2B organizations or customer success & 5+ years’ experience leading a team of direct reports who consistently deliver results.
Effective written & verbal communication skills.
Proven record in developing strategic business plans and managing cross-functional projects.
Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
Up to 50% Travel Annually.

Responsibilities

Drive long-term partnership value by developing an understanding of clients’ businesses and their technical challenges, operating environment, capabilities, and goals as well as the industry and competitive landscape.
Build and execute joint business plans with an eye to increasing overall value delivered, and to expand the adoption and usage of our solutions.
Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
Responsible for all aspects of financial management of managed accounts including account profitability, budget management, tracking and reporting and billing.
Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications within project scope.
Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
Align cross-functional teams and stakeholders in account vision and business delivery; drive indirect (and direct where required) resources through shared goals and outcomes.
Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
Provide coaching and support to direct reports in their day-to-day roles and act as a point of escalation where necessary for specific issues that may arise.
Thoroughly review data performance with a keen sense of customer expectations in mind, making recommendations to internal teams and customer to further business goals.
Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
Manage all aspects of customer contract requirements, utilizing project management planning tools.
Participate in customer agreement renewal RFPs.
Develop and maintain strong relationships within managed accounts to enhance business opportunities.
Become a trusted advisor for customers by developing expertise in company programs and the unique needs of assigned customer segment.
Lead strategic oversight of accounts with focus on translating strategy into timely development of actionable plans, campaigns, and projects to assure customer/company growth and satisfaction.