Director, Absence Consulting
About The Position
Lincoln Financial is seeking a Director of Absence Consulting to join its Group Protection Distribution Team supporting Workplace Solutions in a remote environment. The Director leads, coaches, and develops a team of approximately 10 individual contributors supporting regional and national business. The team provides subject matter expertise for new business acquisition and inforce client support related to absence management programs, including disability and leave benefits and technology solutions. The role is accountable for directing the team’s work and ensuring quality and consistency, providing guidance on processes and procedures, and collaborating with colleagues on strategic objectives. The Director builds effective internal and external relationships to influence the sales and client experience, oversees service delivery and operational performance, and helps align solutions and initiatives with business needs. Travel may be required up to 25%.
Requirements
- Bachelor's degree or equivalent work experience; four years of experience may substitute for a bachelor's degree.
- At least 5 years of experience in claims and/or customer service directly related to the role's responsibilities.
- At least 3 years of managerial, supervisory, and/or demonstrated leadership experience.
- Excellent organizational skills, including the ability to prioritize and multitask while maintaining strict attention to detail.
- Ability to analyze complex information and data trends, solve complex or ambiguous problems, and apply sound judgment in situations with limited standardization.
- Ability to remain current with professional and industry trends.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to use AI tools effectively and responsibly in daily work, validate AI-generated outputs, and identify opportunities to improve productivity, decision-making, and outcomes.
Nice To Haves
- Project management experience.
- Direct absence management consulting experience, including advising clients or internal partners on complex leave and absence matters.
Responsibilities
- Lead and develop a high-performing team by setting priorities, managing performance, providing coaching and feedback, and creating growth and development opportunities.
- Evaluate work allocation, optimize processes, and align responsibilities with appropriate skill sets.
- Lead experienced professionals and take accountability for service delivery, team results, and operational performance.
- Build partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and improve the customer experience.
- Guide the team in analyzing client needs, workforce dynamics, industry trends, and product offerings to recommend suitable claims and service models.
- Ensure the team maintains expertise in Lincoln's capabilities and stays informed about industry trends, market developments, and competitive insights.
- Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness.
- Track key operational metrics, support planning, and provide direction to ensure solutions and initiatives align with business needs and objectives.
Benefits
- Paid time off and parental leave.
- Competitive 401(k) and employee benefits.
- Free financial counseling, health coaching, and employee assistance program.
- Tuition assistance program.
- Flexible work arrangements.
- Productivity and technology tools and training.
- Potential eligibility for the discretionary Annual Incentive Program.
- Other potential rewards may include long-term incentives and sales incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
