Directeur de succursale

DexKo Global Inc•Longueuil, QC

3d•Onsite

About The Position

The Branch Manager position at Dexter plays a crucial role in offering customers the best value through the delivery of trailer parts. The Branch Manager oversees branch distribution operations, including sales, customer service, distribution, warehouse and delivery, and team management. They are responsible for the performance and development of all branch staff.

Requirements

Bachelor’s degree in business administration, Operations Management, or related field or equivalent supervisory experience
At least 5 years in a leadership or supervisory position with proven experience managing a team of 10 or more employees.
Minimum 8 years of experience in distribution, logistics, or warehouse operations management.
Demonstrated ability to lead sales initiatives and drive revenue growth.

Nice To Haves

Knowledge of French appropriate to the duties.
Knowledge of English appropriate to the duties, as the role involves written and verbal communication with executives, suppliers, and clients, including English‑speaking stakeholders inside and outside Québec.
10 + years of experience in distribution, logistics, or warehouse operations management.
Experience managing sales distribution operations and logistics
Previous experience managing a 100,000-200,000 sq. foot warehouse operations with automotive background

Responsibilities

Manage and align branch operations with the Annual Operating Plan (AOP), managing financial metrics, budgets, and operational costs to achieve organizational goals.
Lead with a general manager mindset, driving business growth and operational excellence through entrepreneurial leadership.
Make key decisions on employment, disciplinary actions, performance evaluations, complaints, and conflict resolutions.
Direct daily distribution operations, delegate tasks and manage team accountability to ensure optimal performance of the branch operations.
Planned and prioritized work, ensuring alignment with organizational goals and compliance with safety standards.
Build and maintain strong customer relationships, ensuring customer-centric solutions and service excellence, including monitoring schedules, costs, performance, and customer satisfaction.
Utilize ERP systems and data to drive efficiency in business development, decision-making, and process improvements.
Analyze complex information to solve problems effectively, promoting a culture of continuous improvement and innovation.
Collaborate across the organization, building partnerships to meet shared objectives and foster a cohesive operational approach.
Develop and lead effective teams, applying diverse skills and perspectives to achieve common goals.
Effectively communicate any complex information to employees, management, and clients, ensuring clear understanding and alignment.
Drive direct engagement and situational adaptability, motivating the team to excel and adapting strategies to meet changing demands.