DSS - DIRECT SUPPORT PROFESSIONAL (32 Hours)

Moore Center Services, Inc.•Londonderry, NH

About The Position

The Direct Support Professional provides professional support to high-risk, high-need individuals to help them achieve the highest possible level of independence across settings, in accordance with applicable state and agency regulations and protocols. The role supports residents with daily living skills, personal care, health and safety, medication routines, behavioral support, appointments, transportation, and residential upkeep. The position requires following program schedules, documenting services and incidents accurately, communicating with clients and stakeholders, and implementing approved service goals and behavioral plans. Staff must complete required training, attend meetings, remain on shift until adequate coverage is available, and comply with mandated reporting and agency policies. The work may include physical assistance and travel to transport or accompany clients.

Requirements

Maintain automobile liability insurance of $100,000/$300,000.
Have a valid driver’s license and access to a safe, reliable vehicle during scheduled working hours.
Pass criminal, motor vehicle, and Bureau of Elderly and Adult Services background checks that meet agency standards; the description also requires staff record checks including DCYF and OIG.
Complete Management of Aggressive Behaviors (MOAB) training, parts 1 and 2.
Demonstrate commitment to Moore Center values and comply with state, agency, and department policies and procedures.
Demonstrate strong customer service skills with clients and staff, maintain a positive attitude, and use positive language.
Individualize supports for the people served and work independently, in teams, or in groups to build their skills and quality of life in the community.
Provide personal care and behavioral support, including physical assistance.
Maintain a professional demeanor in emotionally charged situations.
Write detailed accounts of incidents and behaviors.
Successfully complete medication training if applicable.
Demonstrate flexibility in scheduling and daily assignments.
Demonstrate proficiency in Microsoft Word, Excel, and Outlook, and the ability to learn new software.
Be able to speak, read, and write English.
Travel and transport clients when applicable.
Accompany clients to religious ceremonies in accordance with their personal religious preferences; the posting identifies this as a bona fide occupational qualification for direct support staff.

Nice To Haves

Required state trainings through Relias Learning or an equivalent are preferred.

Responsibilities

Follow the program schedule and daily duties established by the team and program manager.
Consistently implement resident programming and training, including Service Agreement goals and objectives related to daily living skills.
Meet applicable residential standards and regulations required by the Division of Mental Health and Developmental Services and Moore Center Services, Inc.
Maintain appropriate records and complete timely, accurate documentation and reports.
Communicate effectively with clients, the clinical supervisory team, and other stakeholders.
Assist individuals with activities of daily living, including personal care and appropriate attire, while encouraging self-advocacy and independence.
Ensure the health and safety of clients and assigned environments.
Supervise residents’ self-administration of medication and/or distribute and administer prescribed medications.
Complete required behavior management training before working with specific residents and consistently implement and document interventions as indicated in their programs.
Attend ongoing training and meetings as required.
Implement behavioral interventions in accordance with written behavior and risk management plans approved by the Human Rights Committee.
Supervise residents at medical and evaluative appointments and accompany them to appointments.
Transport residents in an agency-approved vehicle.
Remain on shift until adequate coverage is available, as determined by the house manager or designated responsible person.
Assist with the general upkeep of the residence, furnishings, and equipment.
Report suspected abuse, neglect, or exploitation as required by New Hampshire law.
Perform other duties as assigned by supervision.