Direct Support Professional Supervisor - Quality Assurance Specialist

Home Health Services of Virginia•Mechanicsville, VA

12d•Onsite

About The Position

The Quality Assurance Specialist reviews and manages documentation for direct support professionals (DSPs) serving people with intellectual/developmental disabilities or dual diagnoses. The role ensures documentation meets DBHDS and Medicaid standards and supports a systematic approach to client services, including coordination with legal representatives, referral sources, and other professionals. The Specialist reports to the Program Manager/Clinical Director and is supervised by the Clinical Director/Clinician. They carry out assigned duties in accordance with the organization’s values. The position includes auditing client files and supervision binders, tracking required documentation in electronic databases and spreadsheets, requesting revisions, and maintaining complete and confidential client records. The Specialist trains and supports DSPs in documentation, client interventions, and service coordination; helps maintain client coverage; conducts quality assurance visits or calls; and assists with employee training, office support, and client file administration. After-hours and weekend on-call duties for staffing and emergency client needs are required.

Requirements

Associate’s degree or higher.
At least two years of documented experience working with the intellectual/developmental disability population.
Training and experience providing hands-on care or services to individuals diagnosed with intellectual/developmental disabilities.
At least two years of office experience.
Pass Virginia State Police Criminal Record, Department of Social Services Record, and FBI checks.
Complete a tuberculosis screening test upon employment and annually thereafter.
Experience organizing and managing large quantities of files and records.
Proficiency with Microsoft Office and ability to create spreadsheets and databases using Excel.
Strong organizational skills and ability to self-direct.
Ability to work well under pressure, prioritize, multitask, and produce high-quality, accurate work.
Ability to maintain strict confidentiality.
Ability to respond productively to change and handle other essential tasks as assigned.
Professional customer-service skills and an enthusiastic, welcoming demeanor.
Ability to perform after-hours and weekend on-call duties for staffing and emergency client needs.

Responsibilities

Review DSP documentation to ensure compliance with DBHDS and Medicaid standards and a systematic approach to client services.
Assist DSPs in maintaining regular contact with clients, supervisors, and community health professionals.
Ensure DSPs obtain and submit medication documentation and other health and safety records.
Review supervision binders biweekly to confirm supervision forms are complete and signed for each client.
Provide DSP training and reinforcement of activities and interventions at orientation, annually, and as needed.
Assist DSPs with connecting clients to supportive services, including substance abuse services, outpatient therapy, medication management, and other appropriate services.
Maintain confidentiality of staff and client information.
Ensure DSPs sign notes weekly and sign ISPs, quarterlies, discharge summaries, and related documentation.
Audit client files biweekly for compliance and update the electronic database with client information.
Ensure safety plans are submitted for each client and review and update them as needed.
Review DSP daily notes weekly to verify that goal progress or lack of progress is documented.
Send documentation revision requests within 48 hours of receipt and enforce the weekly Sunday deadline for progress notes.
Review individualized service plans and quarterlies and send revision requests within 48 hours of receipt.
Identify coverage when cancellations or interruptions occur in a client’s Plan for Supports or schedule.
Provide necessary coverage or support under a client’s Plan for Supports or schedule when an alternate DSP cannot be identified for mandatory coverage.
Assist DSPs with individualized direct instruction in clients’ homes, as directed by the CEO or Program/Clinical Director.
Educate and train employees on completing client documentation, including ISPs and quarterlies.
Retrieve outstanding documentation daily and contact case managers or DSPs regarding missing items, such as SIS assessments or quarterlies.
Maintain a spreadsheet database of clients, mandatory file-documentation dates, and outstanding information for weekly audits.
Assist with monthly employee training, staff meetings, and other necessary training.
File client chart documentation daily; purge and discharge files and place them in the correct location.
Create new client admission files and informational binders for client homes.
Conduct monthly supervision with each DSP and file the corresponding documentation in supervision binders.
File attendance logs in designated binders weekly.
Provide after-hours and weekend on-call coverage for staffing and emergency client needs.
Conduct regular quality assurance visits or calls and document reported information.
Assist Human Resources by answering office phones and greeting guests as needed.
Perform other duties as assigned.