Direct Services Office Administrator

Health Partnership•Craig, CO

29d•Hybrid

About The Position

The Health Partnership is seeking a welcoming, organized, and community-minded Direct Services Office Administrator to join their team in Craig. This role serves as the first point of contact for the Craig office, responsible for creating a positive experience for visitors and callers by listening, navigating inquiries, and connecting individuals with the right resources. The position also involves crucial administrative support to ensure the Direct Services team operates smoothly, including referral tracking, data collection, records management, and office organization. The ideal candidate is proactive, enjoys helping people, thrives in a busy environment, and is motivated by making a meaningful community impact.

Requirements

1-2 years of previous administrative, reception, customer service, community services, or related experience preferred.
High School diploma or GED required.
Bilingual (English/Spanish) strongly preferred.
Empathetic, welcoming, and friendly demeanor.
Strong customer service and active listening skills.
Excellent organizational skills and attention to detail.
Ability to communicate effectively and professionally with community members, staff, and partners.
Takes initiative, self-motivated, and proactively identifies ways to support the team.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to manage multiple responsibilities and prioritize tasks effectively.
Knowledge of local community resources, or willingness and ability to learn.
Comfortable working with individuals from diverse backgrounds and circumstances.
Ability to work independently while also collaborating effectively with a team.
De-escalation training or experience preferred, or willingness to learn.
Proficient with Microsoft Office/365 and comfortable learning and navigating new technology and software systems.
Passion for social justice, equity, and treating all individuals with respect and dignity.
Valid Colorado driver’s license, reliable vehicle, and willingness to travel.
Able to lift up to 20 pounds.

Nice To Haves

Bachelor’s degree preferred.
Bilingual (English/Spanish) strongly preferred.
De-escalation training or experience preferred, or willingness to learn.

Responsibilities

Serve as the primary point of contact for the Craig office, welcoming and assisting visitors in a friendly, empathetic, and professional manner.
Answer and direct incoming phone calls, and monitor and respond to inquiries received through the Info@ email account.
Receive and appropriately route referrals and requests for assistance, helping community members understand available services and connect them with appropriate staff or resources.
Utilize de-escalation and active listening skills when interacting with individuals who may be experiencing stress or challenging circumstances.
Monitor and maintain office supply inventory, organizing and managing incoming and outgoing mail.
Help organize and maintain storage areas throughout the Craig office, ensuring a welcoming, organized, and functional front office environment.
Identify administrative or organizational needs and take initiative to address them.
Assist with tracking referrals and maintaining accurate referral documentation.
Collect and organize program data as needed to support Direct Services programs.
Assist with the pass-through grant funding process, including administrative tracking and documentation.
Maintain confidentiality and follow THP procedures for handling client and program information, including organizing and maintaining Releases of Information (ROIs) and Medicaid application documentation.
Ensure administrative records are accurate, organized, and accessible to appropriate staff.
Provide general administrative support to the Direct Services team, assisting with projects, documentation, scheduling, communications, and other tasks as needed.
Support changing priorities and contribute to the overall effectiveness of the Direct Services team.