Office Administrator
About The Position
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, Texas, Alabama. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve. We are conducting a search to find the right person to come in and provide hands-on structure and support for internal teams while maintaining customer service excellence with efficient processes and systems.
Requirements
- 3+ years of experience working in roles with administrative, customer service, and accounting responsibilities.
- 2+ years of experience as internal spokesperson for management, delivering and reinforcing business expectations, as well as ensuring complete and accurate business records are kept and all business activities can withstand scrutiny and pass an audit.
- Experience working across different teams (sales, operations, finance, customer care, human resources, information technology) to meet deadlines, deliver projects, and maintain effective business operations.
- Strong focus on customer satisfaction and service, ensuring the company delivers a seamless experience.
- Proven mastery of a wide variety of software and ability to become an “expert” user of essential business systems.
- Builds a culture of accountability for themselves and the team.
Responsibilities
- Oversee daily administrative and operational activities ensuring smooth and efficient office operations.
- Coordinate scheduling, inventory, safety compliance, dispatch and general office support.
- Reconciliation of accidents, reporting and follow up for improvements to Health and Safety. Conduct monthly safety meetings.
- Manage AP, AR, collections, invoicing and payroll/timekeeping processes. Maintain accurate records for employees, customers, financials and operations.
- Process sales orders and ensure proper entry into systems.
- Support customer service activities including responding to inquiries, resolving issues and coordinating requests. Maintain relationships with stakeholders.
- Ensure company policies, procedures and customer service standards are consistently followed.
- Use business systems to maintain accurate information, generate reports and support daily operations.
- Work collaboratively with management and cross functional teams to improve processes and operational efficiency.
- Occasional travel to other locations.
Benefits
- Great company benefits
- Retirement savings program with company match
- Business casual workplace
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
