Direct Sales Manager

Ritter Communications•Rogers, AR

3d•Onsite

About The Position

Ritter Communications is seeking a motivated and results-driven Direct Sales Manager to lead and develop a high-performing door-to-door sales team. This role is responsible for driving sales performance, coaching team members in the field, recruiting top talent, and ensuring an exceptional customer experience. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about developing people while achieving ambitious sales goals.

Requirements

Knowledge of telecommunications industry including operations, technology, and equipment.
Knowledge of business sales principles and practices.
Knowledge of Company policies and procedures.
Proficient in the use of Microsoft Office with ability to quickly learn other software as needed.
Skill in oral and written communication with strong presentation and interpersonal skills.
Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals.
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments.
Ability to pay close attention to detail.
Ability to make sound decisions using information at hand.
Ability to travel as required; valid driver’s license and satisfactory driving record required.

Nice To Haves

Experience with Client Relationship Management (CRM) applications is a plus.

Responsibilities

Set monthly, quarterly, and annual sales requirements within the department.
Monitor work performance and conduct sales audits, providing coaching and counseling as necessary.
Conduct regular meetings (one-to-one) with staff to discuss current performance against goals and provide direction on how to improve results.
Assist staff with answering questions and handling escalated calls.
Provide ongoing training as needed to ensure staff is properly following departmental policies and procedures.
Facilitate new processes, tools, communications, training and methodologies to ensure sales team's success.
Work with others to facilitate relationships among members of the various departments and locations in order to achieve the organization's goals and objectives.
Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly.
Facilitate programs to gather requirements and features from customers to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed.
Completely understands, represents, and competitively positions products and services.
Expand market awareness through involvement in trade and commercial organizations.
Remain knowledgeable and up-to-date on changes in the telecommunications industry through attendance of training, seminars and trade journals.
Support others within the sales/service team to achieve customer satisfaction.
Maintain all necessary information in CRM and other applications to report sales activity and customer information.
Perform all other related duties as assigned.