District Service Manager - Direct Sales

JCB North America

3d • Hybrid

About The Position

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The territory consists of Washington, Oregon, Idaho, and Utah. This position is 70% customer facing, traveling in the area assigned.

Requirements

• Must pass any drug screens, background checks and pre-employment tests as applicable.
• Ability to read hydraulic and electrical schematics
• Previous employment as a technician or similar on CE/AG equipment
• Five years of technical service/training experience within a related industry
• Proficiency with Microsoft Word, Excel, Access and PowerPoint
• Ability to take direction well, either written or verbal
• Effective presentation and written communication skills
• Excellent customer service, problem solving and organizational skills
• Ability to be detail oriented and multi-task while maintaining a sense of urgency
• Willingness to travel as required

Nice To Haves

• Technical Institute graduate in related field
• Seven years of technical service/training experience within a related industry
• Specific experience with Generators, Telehandlers and other products contained within the JCB product line.

Responsibilities

• Work to foster relationships with Direct Sales Accounts and local JCB dealers
• Identify technician service training needs and ensure they are fully met
• Coordinate training requirements of customers and manage training calendar
• Identify, quantify, and prioritize technical concerns by use of technical reports
• Assist with and train new accounts on the use of JCB systems
• Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
• Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
• Ensure Direct Sales Account product improvements are expedited in a timely manner
• Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
• Ensure customers submit warranty claims in the required format and on time
• Additional duties as assigned by the Regional Service Manager

Benefits

• JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed