Direct Sales Director

Farmers Insurance Careers•Kansas City, KS

5d•Hybrid

About The Position

This position manages multiple direct sales teams to sell multi-line insurance products to prospective customers, primarily through inbound calls. This role bridges tactical execution and strategic direction, ensuring alignment between frontline operations and broader organizational goals. This role collaborates with directors and other business partners to implement initiatives, monitor performance trends, and resolve operational challenges.

Requirements

High School Diploma or equivalent required.
Property & Casualty insurance license required upon hire.
Minimum seven years of sales and call center experience required, preferably in direct sales.
Minimum two years of people leadership experience required.
Demonstrates excellent judgment and decision making skills.
Effective interpersonal skills.
Ability to influence internal and/or external constituents.
Seeks to acquire knowledge in area of specialty.
Builds and manages effective teams.
Instills commitment to organizational goals.
Demonstrated problem solving skills.
Possesses strong technical aptitude.

Nice To Haves

Bachelors degree preferred.

Responsibilities

Focuses on sales production and sales representative efficiency.
Ensures consistent communication and execution of sales strategies, compliance standards, product or process updates, and customer experience goals to assigned teams.
Ensures production targets are met for both sales representatives and supervisors.
Drives a culture of ownership, accountability, recognition, and continuous improvement through regular performance reviews, coaching sessions, and development planning.
Coaches and develops supervisors to enhance clear communication, team leadership, and employee engagement.
Participates in workforce planning, hiring, and succession planning efforts.
Manages performance management and sets the appropriate thresholds.
Analyzes performance data across teams to identify trends, opportunities, and risks through root cause analysis.
Recommends and implements targeted action plans.
Work with licensing to ensure proper coverage.
Interprets and communicates procedural and regulatory changes to assigned staff.
Ensures appropriate system access.
Partners with directors to translate strategic objectives into actionable team-level plans and initiatives.
Leads cross-functional projects and pilots aimed at improving sales processes, technology adoption, and customer satisfaction.
Investigates and resolves escalated customer issues in a timely manner.
Performs other duties as assigned.