Direct Sales Agent (Main Branch)

Standard Bank Group•Dar es Salaam, OH

1d•Onsite

About The Position

The Direct Sales Agent (DSA) is responsible for driving customer acquisition, onboarding, and revenue growth through direct engagement with prospective clients. The role involves promoting bank products and services, developing customer relationships, and achieving assigned sales targets.

Requirements

First Degree in Business Administration, Accounting, Finance or related field.
Articulating Information
Checking Things
Documenting Facts
Examining Information
Following Procedures
Interacting with People
Meeting Timescales
Producing Output
Taking Action
Team Working
Thinking Positively
Upholding Standards
Bookkeeping
Data Management (Administration)
Reconciling Financial Records
Records and Archive Management
Written Communication

Responsibilities

Actively source, engage, and acquire new customers through field visits, referrals, and networking.
Promote and sell the bank’s products and services (e.g., accounts, loans, deposits, insurance, cards, etc).
Conduct product presentations, explain features and benefits, and address customer queries.
Ensure completion of account opening forms and documentation in compliance with KYC and regulatory requirements.
Achieve daily, weekly, and monthly sales targets as assigned.
Provide regular feedback on customer needs, market trends, and competitor activities.
Maintain strong relationships with customers for retention and cross-selling opportunities.
Represent the bank professionally in all customer interactions.
Develop business opportunities by following up leads generated.
Conduct cold calling in a planned manner, focusing on potential high value prospects.
Proactively identify and follow-up on new business in order to increase market share.
Market and provide information on the Personal Banking product to customers.
Follow-up on sales to ensure that customer needs have been met.
Provide additional information to ensure support on the products and identify problems.
Successfully hand over customer relationships to the Personal Banker, Branch Manager and business development managers under employee value banking (EVB).
Ensure that all service level agreements are complied and keep abreast of changes in this regard.
Attend to all enquiries that may arise from the client, Credit or at Branch level.
Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with guidelines and product requirements.