Direct Marketing Sales Agent

Humana

2d•Remote

About The Position

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The DMS Sales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. The DMS Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. As a Sales Agent, you will report to a Sales Team Manager who will lead a team of 10 - 15 Sales Agents. Humana’s Inside Sales Agents are our member’s partners in their healthcare journey. As a customer-centric company, our top priority has always been the health of the people we serve. Our decades of experience helping millions of members, and our continuous learning on how to meet their evolving needs, fuels our purpose and our passion for serving our customers. Every year customers are deciding on their health insurance and drug benefits for the following year. To be competitive in this market, we must not only have top-notch plans, but have a team that provides quality leading consumer experiences. As a valued member of our inclusive culture, you will be a part of furthering the overall relationships/experiences with members by offering year-round diverse suite of sales products through inbound calls and outreach to existing members. Don’t worry! Humana will provide training for our portfolio, systems, and sales techniques. We welcome candidates with diverse professional backgrounds! Here is what we need your help with: Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs. Use a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Humana’s portfolio, including but not limited to Medicare, dental and vision. Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction. Department Hours – Shift could fall between the business hours of 7:00 am to 11:00 pm Eastern time. Hours are subject to change based on business needs Training Hours – Training will start day one of employment and run the first 7 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success

Requirements

Active resident Health insurance license for your state of residence (based on the resident state’s Department of Insurance requirements)
Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
1+ years professional experience in navigating multiple computer tools/systems/screens
Prior Call Center, Medicare product sales or sales positions experience
All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.

Nice To Haves

Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
Use your skills to make an impact

Responsibilities

Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs.
Use a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Humana’s portfolio, including but not limited to Medicare, dental and vision.
Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.