Direct Sales Agent - Hybrid

IHC Specialty Benefits•Town "n" Country, FL

1d•$20•Hybrid

About The Position

We’re growing our Call Center Sales team and looking for driven inside sales professionals who are passionate about helping individuals and families find the right health and supplemental insurance coverage. This role blends consultative selling with relationship-building, allowing you to deliver personalized solutions that truly make a difference for each customer. Our agents take a solution-based, consultative approach…listening carefully to customer needs and matching them with a broad portfolio of competitive insurance options, all supported by industry-leading technology. You will play a key role in creating a positive, trusted customer experience while contributing directly to sales success. We offer a comprehensive training program, competitive compensation, and robust benefits to support your growth and success. This is an excellent opportunity for a customer-focused, results-driven professional seeking a long-term career in a dynamic, supportive, and engaging sales environment.

Requirements

1 – 3 years of Call Center & Sales experience – Required
Must be able to be appointed with our agency (if needed, obtain a release from previous upline by the start of training)
Results oriented, motivated individual with a focus on achieving sales success
Ability to work in fast-paced environments
Excellent interpersonal, sales and time management skills
Above average communication skills to represent the company professionally and communicate effectively with potential customers
Ability to meet sales quotas and compliance standards by following sales call-flows and reading required disclosures
Ability to navigate and effectively use various software applications (Telephony, CRM tool, Quoting and Enrollment tool)
Strong Experience, Knowledge and Ability to use a PC to perform daily duties - Required
Coachability – Open to receiving feedback and eager to explore new ideas or concepts
Proficiency in MS Word, Excel, Email, and Instant Message programs
Ability to work with limited supervision following procedural guidelines
Comfortable with flexible work schedules, especially during the OEP period.
Life and Health Insurance license – active license required upon hire; to be retained throughout employment. CE courses are supported by the company.
FFM Certification – Ability to obtain once hired and renewed annually as required.
Ability to be licensed in the states and appointed with the carriers offered

Nice To Haves

Experience in Under 65 – Health, Dental, Vision and ancillary sales – Preferred

Responsibilities

Handle primarily inbound calls from our marketing lead sources and affinity partners
Use effective probing and discovery questions to understand each customer’s situation, assist with their coverage needs, identify gaps in existing coverage, and recommend appropriate products to fill those gaps
Recommend appropriate modifications or updates to customers’ existing insurance policies when applicable
Conduct outbound calls for purposes of prospecting, lead nurturing, follow-up outreach, and response to contact form inquiries
Consistently meet or exceed established performance metrics, including conversion rates and ancillary product attachment
Build strong, sustainable customer relationships through open, professional, and engaging communication
Address light customer service needs, including basic account inquiries and policy-related questions, ensuring customers receive a seamless, best-in-class service experience
Maintain required attendance standards by being punctual and consistently available during scheduled work shifts
Manage multiple priorities and deadlines effectively in a fast-paced sales environment
Perform other job-related duties and special projects as assigned