Direct Sales Account Manager - Hospitality & Senior Living Solutions

DSI Systems • Urbandale, IA

6d • Onsite

About The Position

DSI is hiring a relationship-driven Account Manager for its Direct Sales team. The role helps hospitality, senior living, healthcare, multifamily, and other commercial customers identify and implement telecommunications and technology solutions that enhance resident, guest, and customer experiences. Solutions may include video entertainment, internet connectivity, Wi-Fi, voice services, and other offerings tailored to customer needs.

The Account Manager owns the sales process from prospecting and lead development through solution design, proposal creation, contract execution, and project launch. This consultative role involves navigating complex opportunities with multiple stakeholders and coordinating with internal teams, external providers, vendors, customers, and strategic partners throughout the sales and implementation lifecycle.

This is an in-office position reporting to DSI's Urbandale, Iowa location. DSI is a family-owned company established in 1984 that provides sales management, marketing support, training, engineering expertise, technology solutions, logistics services, and proprietary business systems across multiple industries.

Requirements

• High school diploma required; a college degree is preferred.
• Experience managing a sales pipeline and closing business opportunities.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with executives, ownership groups, operators, and property-level stakeholders.
• Proven ability to build relationships and collaborate with cross-functional teams.
• Strong organization and time-management skills, including the ability to manage multiple projects and priorities simultaneously.
• Self-motivated, highly driven, and goal-oriented.
• Entrepreneurial mindset and desire to learn and take on new challenges.
• Ability to work independently while contributing to a team-oriented culture.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Sales experience in telecommunications, technology, hospitality, healthcare, senior living, real estate, commercial services, or related industries.
• Experience using CRM systems to manage opportunities, activities, and reporting.

Responsibilities

• Manage a blended inbound and outbound sales pipeline.
• Prospect, qualify, and develop new business opportunities within assigned markets and verticals.
• Build relationships with hospitality, senior living, healthcare, and commercial decision-makers.
• Conduct discovery conversations to identify customer needs and recommend appropriate technology solutions.
• Manage complex sales opportunities from initial engagement through contract execution and launch.
• Maintain accurate opportunity records, activities, forecasts, and next steps within DSI's CRM platform.
• Track opportunities through each phase of the sales process and ensure timely follow-up and customer communication.
• Collaborate daily with internal teams, including project management, engineering, operations, implementation, leadership, and partner management.
• Coordinate with external providers, vendors, customers, and partners to drive successful outcomes.
• Participate in training programs and maintain knowledge of products, solutions, and industry trends.
• Consistently meet activity, pipeline, and sales performance goals.
• Deliver professionalism and customer service throughout the sales cycle.

Benefits

• Uncapped earning potential
• Bonus opportunities
• Medical, dental, and life insurance available on the first day of the month following the first day of employment
• 401(k) plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee profit-sharing program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities; the company prefers to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED