Direct Repair Field Instructor

Premier Roofing Company•Wichita, KS

1d•Hybrid

About The Position

This role involves conducting residential exterior property inspections to identify storm-related damage, documenting findings, and utilizing technology for real-time reporting. The instructor will serve as the primary in-person representative, educating homeowners on the insurance restoration process, setting expectations, and resolving concerns. They will coordinate with internal teams, ensure timely completion of inspections and field activities, and maintain Service Level Agreement (SLA) adherence. During periods of low assignment volume, the role includes supporting production by conducting pre-build site reviews, verifying project readiness, assisting with material deliveries, performing quality assurance visits, completing final walkthroughs, and aiding in issue resolution and project closeout. Collaboration with various internal teams is essential, as is sharing field feedback to improve processes and participating in continuous improvement initiatives. This role requires a positive, team-first attitude and adaptability to changing business needs. Significant travel, over 50% overnight, is required to support inspections, production, catastrophe response, and operational needs across Premier Roofing's service markets. The ability to travel on short notice and undertake extended assignments in out-of-state markets during peak claim volume periods is necessary.

Requirements

Customer Focus: Creates positive homeowner experiences by communicating clearly, building trust, and following through on commitments.
Operational Excellence: Executes work with consistency, attention to detail, and accountability.
Inspection Quality: Produces thorough, accurate inspections that enable timely claim progression and quality project execution.
Communication: Communicates professionally with homeowners, teammates, and partners while documenting information accurately.
Adaptability: Thrives in a fast-paced environment with changing priorities and operational needs.
Problem Solving: Identifies issues proactively and works collaboratively to resolve them.
Time Management: Effectively prioritizes inspections, customer appointments, and operational responsibilities.
Accountability: Takes ownership of assignments from initial inspection through project completion support.
Greater than 50% overnight travel is required.
Willing and able to travel on short notice based on business demand and weather events.
Ability to undertake extended assignments in out-of-state markets during periods of increased claim volume.

Responsibilities

Conduct residential exterior property inspections following company standards.
Identify storm-related damage and accurately document findings.
Capture detailed photos, measurements, and inspection documentation.
Utilize technology platforms to complete inspection reports in real time.
Ensure inspection quality meets carrier and internal expectations.
Serve as the primary in-person representative of Premier Roofing.
Educate homeowners on the insurance restoration process.
Set clear expectations regarding project timelines and next steps.
Build trust through professionalism, communication, and reliability.
Resolve customer concerns promptly while partnering with internal teams.
Coordinate effectively with centralized sales, estimating, and operations teams.
Ensure timely completion of assigned inspections and field activities.
Maintain SLA adherence for inspections, documentation, and customer follow-up.
Communicate field observations that may impact claim progression or production.
Conduct pre-build site reviews and verify project readiness (during low assignment volume periods).
Support material deliveries and job start coordination when needed (during low assignment volume periods).
Perform quality assurance visits during active construction (during low assignment volume periods).
Complete final walkthroughs and verify customer satisfaction (during low assignment volume periods).
Assist production with issue resolution and operational requests throughout the project lifecycle (during low assignment volume periods).
Support punch list completion and project closeout activities (during low assignment volume periods).
Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales.
Share field feedback to improve operational processes.
Participate in training, coaching, and continuous improvement initiatives.
Maintain a positive, team-first attitude while adapting to changing business needs.