Direct Repair Field Inspector
About The Position
In-office/Field What You'll Own: Property Inspections Conduct residential exterior property inspections following company standards. Identify storm-related damage and accurately document findings. Capture detailed photos, measurements, and inspection documentation. Utilize technology platforms to complete inspection reports in real time. Ensure inspection quality meets carrier and internal expectations. Customer Experience Serve as the primary in-person representative of Premier Roofing. Educate homeowners on the insurance restoration process. Set clear expectations regarding project timelines and next steps. Build trust through professionalism, communication, and reliability. Resolve customer concerns promptly while partnering with internal teams. Operational Execution Coordinate effectively with centralized sales, estimating, and operations teams. Ensure timely completion of assigned inspections and field activities. Maintain SLA adherence for inspections, documentation, and customer follow-up. Communicate field observations that may impact claim progression or production. Production & Build Support - During Low Assignment Volume Periods Conduct pre-build site reviews and verify project readiness. Support material deliveries and job start coordination when needed. Perform quality assurance visits during active construction. Complete final walkthroughs and verify customer satisfaction. Assist production with issue resolution and operational requests throughout the project lifecycle. Support punch list completion and project closeout activities. Team Collaboration Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales. Share field feedback to improve operational processes. Participate in training, coaching, and continuous improvement initiatives. Maintain a positive, team-first attitude while adapting to changing business needs. Travel Requirements Greater than 50% overnight travel is required to support inspections, production activities, catastrophe response, and operational needs across Premier Roofing's service markets. Must be willing and able to travel on short notice based on business demand and weather events. Travel may include extended assignments in out-of-state markets during periods of increased claim volume.
Requirements
- Customer Focus Creates positive homeowner experiences by communicating clearly, building trust, and following through on commitments.
- Operational Excellence Executes work with consistency, attention to detail, and accountability.
- Inspection Quality Produces thorough, accurate inspections that enable timely claim progression and quality project execution.
- Communication Communicates professionally with homeowners, teammates, and partners while documenting information accurately.
- Adaptability Thrives in a fast-paced environment with changing priorities and operational needs.
- Problem Solving Identifies issues proactively and works collaboratively to resolve them.
- Time Management Effectively prioritizes inspections, customer appointments, and operational responsibilities.
- Accountability Takes ownership of assignments from initial inspection through project completion support.
Nice To Haves
- Greater than 50% overnight travel is required to support inspections, production activities, catastrophe response, and operational needs across Premier Roofing's service markets.
- Must be willing and able to travel on short notice based on business demand and weather events.
- Travel may include extended assignments in out-of-state markets during periods of increased claim volume.
Responsibilities
- Conduct residential exterior property inspections following company standards.
- Identify storm-related damage and accurately document findings.
- Capture detailed photos, measurements, and inspection documentation.
- Utilize technology platforms to complete inspection reports in real time.
- Ensure inspection quality meets carrier and internal expectations.
- Serve as the primary in-person representative of Premier Roofing.
- Educate homeowners on the insurance restoration process.
- Set clear expectations regarding project timelines and next steps.
- Build trust through professionalism, communication, and reliability.
- Resolve customer concerns promptly while partnering with internal teams.
- Coordinate effectively with centralized sales, estimating, and operations teams.
- Ensure timely completion of assigned inspections and field activities.
- Maintain SLA adherence for inspections, documentation, and customer follow-up.
- Communicate field observations that may impact claim progression or production.
- Conduct pre-build site reviews and verify project readiness.
- Support material deliveries and job start coordination when needed.
- Perform quality assurance visits during active construction.
- Complete final walkthroughs and verify customer satisfaction.
- Assist production with issue resolution and operational requests throughout the project lifecycle.
- Support punch list completion and project closeout activities.
- Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales.
- Share field feedback to improve operational processes.
- Participate in training, coaching, and continuous improvement initiatives.
- Maintain a positive, team-first attitude while adapting to changing business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
