Direct Peer Services Coordinator
About The Position
The Direct Services Coordinator is responsible for the general administration and coordination of direct service programs and maintaining a welcoming and safe environment for visitors, staff, and people we serve. This role will connect referrals and general inquiries to the best direct service program for their individualized needs. The Direct Service Coordinator will also support data and file management, office operations, and resource development to support the overall mission of The Peer Company. EVOLVE Peer Delivered Services offers various options for individuals seeking support with substance use disorder (SUD) and/or mental health recovery. Enrolled individuals work with certified Peer Support Specialists, who share similar lived experience with mental health and/or SUD challenges, to support individuals navigating their own recovery journey through developing a Person Directed Plan (PDP).
Requirements
- High school diploma or equivalent required.
- Associate’s degree and 1-2 years of relevant work experience OR a high school diploma and 3-4 years of relevant work experience
- Identifies as having lived experience in recovery with substance use disorder (SUD) and/or mental health challenges.
- Has at least 24 months of continuous, sustained recovery with SUD and/or mental health challenges before employment.
- Understands the principles of trauma informed care, recovery, and consumer-involvement
- Peer Wellness Specialist (OHA Traditional Health Worker certification) or MHACBO CRM certification required or able to be obtained within 90 days of hire
- Valid Oregon Driver’s License and proof of automobile insurance required.
- Access to reliable personal vehicle required
- Network and collaborate with diverse groups of people who have varied skills, knowledge, and goals
- Strong written and verbal communication skills
- Manage multiple high-priority task professionally while meeting deadlines
- Ability to work independently as well as collaboratively within a team
- Typing and general technology skills to navigate electronic systems easily and efficiently (e.g., email, Microsoft Office, data systems, etc.)
- Ability to push/pull/lift/carry items up to 25 pounds
Nice To Haves
- Associate’s degree valued.
Responsibilities
- Receive general inquiries about direct service programs
- Receive and respond to referrals. Assign referrals to appropriate programs.
- Manage the peer community center calendar
- Support groups and events that happen in the peer community space
- Greet and assist visitors and staff with their inquiries, connecting them to the correct person for troubleshooting
- Track and record visitor data through check-in and check-out forms
- Maintain a warm, clean, and welcoming environment for visitors and staff
- Provide ad hoc 1on1 peer support when needed
- Identify and engage with referral providers. Coordinate information sessions and educate referral providers about direct service programs
- Cultivate relationships with community partners and referral providers to stay current on emergent and existing direct service resources
- Create and manage resource libraries and other documents to support direct service staff
- Stay updated on events and news in the broader peer support community
- Serve as primary point of contact for general phone calls, faxes, and outgoing mail
- Organize and manage donations and upkeep of The Peer Company’s Clothing Closet and other similar initiatives
- This position is regularly required to push/pull/lift/carry items up to 25pounds, and occasionally push/pull/lift/carry up to 50 pounds.
- Travel by car as needed to perform coordinator duties and attend relevant meetings in the community
- Other duties as assigned
Benefits
- This is a benefited position as outlined in TPC Employee Handbook
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
