Direct Operations Case Coordinators

ICF • Richmond, VA

15h • Hybrid

About The Position

ICF is seeking Direct Operations Case Coordinators to lead a team of Case Coordinators. This role involves working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children, as well as providing case consultations to support the best interests of children in ORR custody. The project aims to develop and maintain a national case coordination program that offers child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, focusing on safe and timely release, identification of children with special needs and corresponding recommendations, and placement recommendations. The Direct Operations Case Coordinator will support the Case Coordinator team in their functions, emphasizing transparency and respect for children, families, and staff within the ORR system. Candidates must understand unaccompanied children, child welfare best practices, and be able to maintain positive relationships. Bilingualism in English and Spanish is required. The position involves both onsite and remote work, including covering for Case Coordinators as needed and regular visits to care provider sites. Teams are assigned to one or more care provider facilities and/or influx facilities. Travel up to 20% is required for on-site visits. Candidates must live within 50 miles of an ORR facility and be available to work some nights/weekends.

Requirements

• Master’s degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience OR a Bachelor’s degree in social work or a social science related discipline and 8+ years of demonstrated post-degree child-welfare, social service, case management, and/or mental health professional experience; or a non-qualifying bachelor’s degree and 10+ years of demonstrated post-degree child welfare experience.
• 1 plus year of experience working with immigrant youth and families.
• 1 plus year of supervisory experience.
• 1 plus year experience demonstrated ability to review case files and assess/document information from a variety of sources.
• English/Spanish bilingual
• Tier 2 Security Clearance or the ability to secure such clearance.

Nice To Haves

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• 3 plus years of experience working with immigrant youth and families is highly preferred.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or experience with juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite

Responsibilities

• Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
• Provide an excellent level of supervision and operational oversight of assigned Case Coordinator team.
• Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations.
• Conduct regular site visits at provider sites as part Case Coordinator oversight.
• Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment.
• Ensures appropriate elevation of individual case issues to ORR staff related to clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children.
• Elevate operational concerns to ICF project leadership.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Benefits

• ICF is a global advisory and technology services provider.
• We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
• We are an equal opportunity employer.
• Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager