Case Coordinators

ICF • Plano, TX

1d • $67,355 - $114,503 • Hybrid

About The Position

ICF is seeking Case Coordinators to work directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children, and to provide related case consultations. The goal is to develop and maintain a national case coordination program that offers child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody. This includes focusing on safe and timely release, identifying children with special needs and developing recommendations, and placement recommendations. The Case Coordinator will be the primary contact with care provider and ORR staff, ensuring transparency and respect for children, families, and staff within the ORR system. Candidates must understand unaccompanied children, child welfare best practices, and be able to maintain positive relationships. Bilingual proficiency in English and Spanish is required. This role involves both onsite and remote work, with Case Coordinators assigned to one or more care provider facilities and/or influx facilities. They will be part of National Teams, Remote Teams, and Deployment Teams, with potential rotation based on project needs. Travel to regional facilities may be up to 40%. The role requires one day onsite per week with the rest being remote work from home.

Requirements

• Non-qualifying bachelor’s degree and 7+ years of demonstrated post-degree child welfare experience OR Bachelor’s degree in social work or a social science related discipline and 5+ years of demonstrated post-degree child-welfare experience OR Master’s degree in social work or a social science related discipline and 2+ years of demonstrated post-graduate child welfare experience or 3+ years of post-undergraduate experience
• 3 plus years of experience working with immigrant youth and families is highly preferred.
• 1 plus years of experience working with complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
• Experience with MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner.
• English/Spanish bilingual
• Tier 2 security clearance or the ability to secure such clearance.

Nice To Haves

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or experience with juvenile justice programs.
• Prior work experience in a consulting environment.
• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

Responsibilities

• Preparation for and participation in case staffing meetings with care providers and designated ORR staff.
• Review, assessment, and integration of critical information related to potential sponsors and unaccompanied children to make release recommendations to ORR in conjunction with the case provider Case Manager.
• Assisting ORR in ensuring that children are placed in the least restrictive setting while receiving all appropriate services.
• Meeting with individual unaccompanied children and care provider staff at designated ORR funded care provider sites.
• Providing targeted child welfare-based assistance to care provider staff, as directed by ORR staff.
• Making recommendations for home study and post-release services for at-risk children.
• Making placement recommendations for children who require more specialized levels of care, such as long-term foster care and residential treatment centers.
• Participating in collaborative meetings with local stakeholders.
• Relationship building with Federal Field Specialists and ongoing communication related to complex case identification and planning.
• Utilizing data from a variety of sources to inform staffing conversations, generate required reports and/or ad-hoc reports, and identify and elevate trends.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Benefits

• ICF is an equal opportunity employer.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level