Direct Operations Case Coordinators

ICF • Reston, VA

3d • Remote

About The Position

ICF is seeking Direct Operations Case Coordinators to lead teams of Case Coordinators working with Office of Refugee Resettlement (ORR) care provider and federal staff. The team makes recommendations regarding the release and transfer of unaccompanied children and provides related case consultations in support of the children’s best interests. The project develops and maintains a national case coordination program, providing child-welfare-based recommendations on safe and timely release, identification of children with special needs, and placement.

The Direct Operations Case Coordinator supports Case Coordinators in carrying out program functions with transparency and respect for children, families, and staff. Candidates must understand unaccompanied children and child-welfare best practices, maintain positive relationships, and be bilingual in English and Spanish. The role involves onsite and remote work, covering Case Coordinator duties as needed, regular care-provider site visits, and travel of up to 20%. Candidates must live within 50 miles of an ORR facility and be available to work some nights and weekends. This role does not support legal services to youth.

Requirements

• Master’s degree in social work or a related social science discipline and 5 or more years of post-graduate child welfare, case management, social service, and/or mental health professional experience; or a bachelor’s degree in social work or a related social science discipline and 8 or more years of post-degree experience in those areas; or a non-qualifying bachelor’s degree and 10 or more years of post-degree child-welfare experience.
• At least 1 year of experience working with immigrant youth and families.
• At least 1 year of supervisory experience.
• At least 1 year of experience reviewing case files and assessing and documenting information from a variety of sources.
• Bilingual in English and Spanish.
• Tier 2 Security Clearance or ability to obtain it.
• Must live within 50 miles of an ORR facility.
• Must be available to work some nights and weekends.
• Ability to travel up to 20% for onsite facility work.
• Demonstrated understanding of unaccompanied children and child-welfare best practices, and ability to maintain positive relationships with clients and colleagues.
• Ability to manage competing priorities, perspectives, and stakeholder needs in a fast-paced, changing environment.
• Strong project management, analytical, problem-solving, and decision-making skills.
• Excellent verbal, interpersonal, and written communication skills.
• Professional judgment, discretion, tact, and diplomacy.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Nice To Haves

• At least 3 years of experience working with immigrant youth and families is highly preferred.
• Knowledge of migrant and refugee issues, particularly unaccompanied children, sponsor families, and processes and documentation required for sponsor release.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in children’s mental or behavioral health, or in juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using the Microsoft Office suite.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites in the assigned geographic area.
• Supervise and provide operational oversight for the assigned Case Coordinator team.
• Provide guidance and technical assistance on Case Coordinator duties, ensuring tasks are completed efficiently, in compliance with program policies and procedures, and to a high standard of care.
• Support recommendations related to the safe and timely release of unaccompanied children and related case matters.
• Conduct regular oversight visits at provider sites.
• Serve as the primary point of contact for government and care-provider staff at sites in the assigned geographic area.
• Escalate individual case issues to ORR staff, including clinical, safety, well-being, behavioral and mental health, physical health, juvenile justice, and other specialized needs that may affect services, placement appropriateness, or safe and timely release.
• Escalate operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for the safe and timely release of unaccompanied children and related ORR needs.
• Cover for Case Coordinators as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager