Direct Loan Processor
About The Position
As the Direct Loan Processor at SCCU's Miramar Operations Center, you will act as a representative of SCCU by providing exceptional quality service to members. Your role will involve preparing and transmitting all approved loans originated through the Express Services function, ensuring a timely closing to exceed member expectations, and supporting all lending efforts of the Express Sales team. SCCU is a not-for-profit organization committed to its members, offering opportunities for career growth, a collaborative and inclusive culture, and competitive benefits including comprehensive health coverage, retirement plans, paid time off, and unique perks.
Requirements
- High School diploma or equivalent required.
- 1-3 years prior experience in a processing or lending related field required, banking experience a plus.
Responsibilities
- Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring all closing documentation is accurate, complete, and compliant with regulatory requirements and credit union procedures.
- Verify all loan and deposit application approval conditions are satisfied in accordance with department procedures prior to closing.
- Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members and private sellers.
- Support Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
- Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
- Provide promptly to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
- Adhere to established productivity and loan quality standards to meet service-level expectations.
- Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
- Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
- Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
- Demonstrate strong self-motivation and independent problem-solving skills with minimal supervision, to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
- Maintain reliable attendance and punctuality, as these are essential functions of the role.
Benefits
- Competitive pay
- Comprehensive health coverage
- Retirement plans
- Paid time off
- Birthday PTO
- 11 Federal Holidays
- Tuition assistance
- Flex scheduling
- Discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more
- Medical, dental, and vision insurance
- Employee Assistance Program
- 401(k) match (5%)
- HSA match
- SCCU-paid insurance (short/long-term disability, life insurance)
- Tuition reimbursement after one year of service
- 20+ days of PTO
- Birthday PTO
- 11 federal holidays
- Lower rates on loans, credit cards, and no fee SCCU accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
