Direct Loan Processor

SCCU Career • Melbourne, FL

4d • Onsite

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Direct Loan Processor at our Melbourne Headquarters, you will act as a representative of SCCU by providing exceptional quality service to members; to prepare and transmit all approved loans originated through the Express Services function, ensuring a timely closing to exceed member expectations; and to support all lending efforts of the Express Sales team.

Requirements

• High School diploma or equivalent required.
• 1-3 years prior experience in a processing or lending related field required, banking experience a plus.

Responsibilities

• Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring all closing documentation is accurate, complete, and compliant with regulatory requirements and credit union procedures.
• Verify all loan and deposit application approval conditions are satisfied in accordance with department procedures prior to closing.
• Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members and private sellers.
• Support Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Provide promptly to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
• Adhere to established productivity and loan quality standards to meet service-level expectations.
• Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
• Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
• Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
• Demonstrating strong self-motivation and independent problem-solving skills with minimal supervision, to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
• Maintain reliable attendance and punctuality, as these are essential functions of the role.

Benefits

• Competitive pay
• Comprehensive health coverage
• Retirement plans
• Paid time off
• Birthday PTO
• 11 Federal Holidays
• Tuition assistance
• Flex scheduling
• Discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more
• Medical, dental, and vision insurance
• Employee Assistance Program
• 401(k) match (5%)
• HSA match
• SCCU-paid insurance (short/long-term disability, life insurance)
• Tuition reimbursement after one year of service
• 20+ days of PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED