Consumer Direct Lending Ops - Direct Loan Processor I
About The Position
The Direct Loan Processor I supports end-to-end processing of consumer loan applications, ensuring work is accurate, timely, compliant, and provides a positive member experience. The role handles high volumes of loan applications and related calls, researches and verifies information and documentation, prepares loan documents, and advances approved loans toward disbursement. It applies Golden 1 lending policies and procedures, supports members and external partners, and identifies and escalates potential risks or issues. The position is hybrid in Sacramento, California, and reports to the Supervisor - Direct Loan Processing.
Requirements
- High school diploma or General Education Degree (GED).
- At least 3 years of experience in a fast-paced call center or other high-volume call and loan-processing environment, handling complex situations with direct consumer contact.
Nice To Haves
- Some college.
- Consumer loan processing experience.
Responsibilities
- Maintain knowledge of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.
- Manage a high volume of inbound and outbound loan-related calls while handling loan applications.
- Develop problem-solving skills and contribute to improving department performance.
- Listen and respond courteously to the needs of members and co-workers.
- Analyze information, conduct research, collect documentation, and prepare loan documents accurately.
- Obtain and verify required DMV documentation to properly record the company's lien on loan collateral.
- Collaborate with peers in other departments on steps in the loan application process.
- Audit operational documents, including executed loan documents and reports, for procedural compliance, accuracy, and authenticity.
- Apply knowledge of Golden 1 lending policies and procedures to ensure compliance.
- Handle email correspondence, respond to TEAM chat queries, conduct consumer loan fulfillment audits, and assist with escalated calls and branch emails.
- Identify and mitigate potential fraud, suspicious activity, and identity theft.
- Conduct member interviews, analyze proof of income and perform financial calculations, and gather information to satisfy loan conditions and determine suitability for funding.
- Prepare loan documents, send them to members for signing, and prepare approved loans for disbursement.
- Monitor Outlook email and TEAM chats, collaborate in real time, and respond promptly.
- Participate in video conferences and online meetings in a virtual office environment.
- Communicate effectively in writing and orally, and follow up proactively on member inquiries and concerns by web messaging or phone using proper grammar and a professional tone.
- Provide customer service to Golden 1 members, dealerships, and outside finance companies.
- Perform other tasks as assigned.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Comprehensive compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
