Direct Care Worker Coordinator – Full Time -- Tucson
About The Position
Dependable Health Services is seeking an organized, dependable, and people-focused Direct Care Worker (DCW) Coordinator to support our growing Direct Care Worker Program in Tucson and surrounding communities. This full-time position plays an important role in coordinating caregivers, supporting clients, maintaining program compliance, and ensuring services are delivered according to authorization requirements. The DCW Coordinator works closely with Direct Care Workers, clinical leadership, case managers, and other members of the Dependable team to keep daily operations running smoothly.
Requirements
- Organized, responsive, professional, and comfortable managing multiple priorities in a fast-paced healthcare environment.
- Strong interpersonal and professional communication skills.
- Excellent organization, follow-through, and attention to detail.
- Experience with employee scheduling, timekeeping, payroll, or workforce coordination.
- Ability to maintain accurate records and meet required deadlines.
- Ability to build positive working relationships with caregivers, clients, clinical staff, case managers, and community partners.
- Ability to problem-solve and adjust quickly to changing staffing and client needs.
- Ability to participate in on-call responsibilities.
Nice To Haves
- Previous experience with ALTCS, DDD, Direct Care Worker programs, home care, home health, or healthcare coordination is a plus.
Responsibilities
- Coordinate DCW schedules, availability, and client assignments.
- Communicate schedule changes and staffing needs promptly.
- Serve as a primary resource and point of contact for Direct Care Workers.
- Assist with recruiting, hiring, orientation, training, testing, and competency requirements.
- Provide ongoing support, coaching, and counseling to DCW staff as appropriate.
- Maintain accurate DCW schedules and assist with staffing coverage.
- Review timesheets for accuracy and timely submission.
- Complete payroll-related data entry accurately and within required deadlines.
- Identify and assist with resolving scheduling and timekeeping discrepancies.
- Work with the Clinical Supervisor to coordinate appropriate staff assignments and in-home oversight.
- Maintain an accurate client census and current service authorizations.
- Monitor services to ensure care is provided within authorized hours and service parameters.
- Participate in communication and conferences with ALTCS case management as needed.
- Maintain accurate records of DCW training, testing, and competencies.
- Help ensure compliance with applicable Direct Care Worker Training and Testing requirements.
- Complete and submit required Non-Provision of Services Logs to ALTCS/DDD within established timeframes.
- Maintain accurate and organized program documentation.
- Assist with billing and care-management processes through accurate and timely data entry.
- Maintain program information necessary for operational and compliance reporting.
- Perform additional duties related to the DCW Program as assigned.
- Participate in on-call coverage outside regular business hours as needed to support clients, caregivers, and program operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
