Direct Care Supervisor

Sojourner House•Pittsburgh, PA

3d•$22 - $24•Onsite

About The Position

Sojourner House is seeking a Direct Care Supervisor to lead its team of Recovery Support Specialists in a 24/7 residential treatment program for women and their children. This is an active leadership role focused on coaching employees, problem-solving, improving operations, and maintaining connection with clients and families. The Direct Care Supervisor oversees the Recovery Support component of the residential program, ensuring safe and reliable staffing coverage around the clock. This role involves day-to-day leadership, training, scheduling, performance feedback, and operational oversight for the Recovery Support Specialist team. Due to the 24/7 nature of the program, the position requires flexibility, including some evening and weekend hours to provide leadership across shifts, support staff, and address program needs.

Requirements

At least one year of paid relevant experience is required.
Valid driver’s license.
Ability to obtain Pennsylvania Act 33, Act 34, and FBI clearances.
Ability to complete TB testing.
Ability to meet required training, safety, and regulatory standards.

Nice To Haves

Bachelor’s degree in human services, social services, behavioral health, management, or a related field is preferred but not required.
Two years of experience in residential programming, staff supervision, behavioral health, substance use treatment, human services, or a related setting is strongly preferred.
An equivalent combination of education, training, leadership, and relevant experience may be considered.
Strong leadership, coaching, organizational, and relationship-building skills.
Ability to motivate employees, establish expectations, and develop an effective team.
Ability to balance compassion with consistency and accountability.
Professional, respectful, and client-focused communication.
Ability to remain calm and make sound decisions during conflicts, call-offs, emergencies, or unexpected program needs.
Ability to prioritize multiple responsibilities in a fast-moving residential environment.
Understanding of substance use disorders, recovery, mental health, parenting, family systems, or child development.
Commitment to cultural humility, inclusion, workplace harmony, and person-centered care.
Willingness to work a flexible schedule that includes some evenings and weekends.

Responsibilities

Lead, coach, train, and support Recovery Support Specialists across all shifts.
Coordinate staffing schedules and help maintain appropriate 24/7 program coverage.
Provide regular supervision, performance feedback, and accountability.
Support employee onboarding, training, and continued professional development.
Maintain a consistent leadership presence across daytime, evening, overnight, and weekend operations.
Step into the Recovery Support Specialist role when coverage or program needs require.
Oversee daily residential operations, including apartments, common areas, supplies, safety, and facility needs.
Coordinate medication-monitoring processes and ensure staff are appropriately trained to perform assigned medication responsibilities.
Maintain inventories and coordinate the ordering of program and operating supplies.
Promote clear shift communication, accurate documentation, and consistent implementation of program expectations.
Help resolve staff and client concerns using a calm, professional, and solution-focused approach.
Monitor compliance with licensing, credentialing, quality-assurance, and regulatory requirements.
Identify opportunities to strengthen program operations, staff performance, client experience, and facility practices.
Collaborate with clinical, administrative, childcare, and program leadership.
Support an environment that promotes recovery, healthy coping skills, parenting, life skills, dignity, and family stability.