Dir - Infrastructure Services (M&A Integration)

Cencora•Philadelphia, PA

About The Position

This Director role is a senior integration leader who drives business value across Digital Workplace products — spanning productivity, endpoint, voice, and collaboration platforms — with a primary focus on leading end-to-end M&A integration execution. From sign-to-close through post-close stabilization, this leader owns the sequenced, cohesive, and user-centric integration experience that brings acquired entities into alignment with enterprise standards and strategy. By bridging target-state technology, process, and change management, this role translates business needs and M&A objectives into clear integration plans that accelerate productivity, reduce friction, and improve adoption. The dedicated M&A focus enables the organization to deliver integration programs more efficiently while allowing product teams to remain concentrated on their roadmaps, lifecycle priorities, and operational demands.

Requirements

Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or a related field — or equivalent work experience.
10–15 years of progressive IT and business/industry experience, with demonstrated expertise in digital workplace technologies and services.
Proven M&A integration experience — candidates must bring direct, hands-on experience leading technology integrations through acquisition lifecycles, including sign-to-close and post-close stabilization.
Demonstrated ability to manage teams, build cross-functional relationships, and influence at all levels of the organization.
Track record of launching and delivering IT projects and integration programs on time and within budget.
M&A Integration Expertise — Demonstrated ability to lead complex, cross-functional technology integrations in an acquisition environment, balancing speed with quality and business continuity.
Strategic Acumen — Deep understanding of business strategy with the ability to translate strategy into system, technology, and integration solutions that drive measurable outcomes.
Hands-On Leadership — Proven experience working in large-scale environments, optimizing business processes to support growth, productivity, and seamless integration of acquired entities.
Change Leadership — Demonstrated ability to lead through ambiguity, take calculated risks, and drive continuous improvement — especially during periods of organizational transition.
Organizational Development — Experience building successful teams and delivering results through improved customer satisfaction, lower production costs, and high levels of employee engagement.
Communication & Influence — Ability to communicate effectively, both orally and in writing, with customers, associates, and executive leadership; strong interpersonal and teamwork skills essential for navigating M&A stakeholder landscapes.
Executive Presence & Presentation Skills — Ability to present strategies, integration plans, and technical information in a manner that establishes rapport, persuades others, and gains alignment.
Vendor & Partner Management — Ability to establish solid vendor relationships, negotiate effectively, and manage third parties against deliverables — particularly as vendor ecosystems evolve through acquisitions.
Program & Project Management — Solid skills including the ability to deploy resources and manage multiple projects of diverse scope in a cross-functional, fast-paced integration environment.
Technical Foundations — Knowledge of key technology standards around ITIL, service delivery, and digital workplace platforms (endpoint management, collaboration tools, voice/UC technologies).

Responsibilities

Lead end-to-end M&A integration execution for Digital Workplace Services, with primary ownership from sign-to-close through post-close delivery and stabilization.
Partner with pre-deal and strategy teams to ensure early alignment and readiness, transitioning seamlessly into hands-on integration leadership once acquisitions move into execution phases.
Drive the integration of digital workplace capabilities across acquired entities — including collaboration platforms, endpoint environments, and related workplace technologies.
Translate M&A objectives into clear execution plans, messaging, and priorities, aligning peers and senior leaders throughout the integration lifecycle.
Anticipate integration risks, dependencies, and change impacts by leveraging deep M&A experience, proactively addressing them during transition periods.
Partner with peers to balance M&A execution demands with ongoing service delivery, ensuring integration outcomes meet enterprise standards for digital workplace experience and performance.
Coordinate across domains and stakeholders to ensure M&A initiatives are delivered with speed, clarity, and minimal business disruption.
Work with internal and external customers to understand business needs and contribute to the development and evolution of IT strategy.
Manage the development and implementation of IT initiatives — including those arising from acquisitions — to support broader business strategy.
Collaborate with division directors and key stakeholders to coordinate and align objectives and functions across multiple functional areas.
Provide a strong leadership presence during M&A activities, demonstrating exceptional organizational, communication, and relationship-building skills.
Collaborate with clients and internal partners to discern business trends, surface opportunities, and approach issues with a win/win mindset.
Seek opportunities to contribute to positive outcomes for clients, stakeholders, and organizational members — particularly during periods of transition.
Participate in the development and management of IT service and integration budgets, ensuring high-quality services are delivered at optimal cost.
Provide advice and counsel on M&A vendor relationships, contract development, and service-provider performance — especially as vendor landscapes shift through acquisitions.
Ensure compliance with policies, procedures, and standards across both steady-state and integration environments.
Generate appropriate communication, process, and educational plans that mitigate the disruption of change — critical during M&A transitions.
Identify and remove obstacles to change while supporting an environment of open, upward communication across all staff.
Communicate organizational and integration information through department meetings, one-on-one meetings, and other vehicles to maintain positive morale and transparency.
Meet regularly with team members to discuss work progress, obstacles, and priorities; provide advice, guidance, encouragement, and constructive feedback.
Establish measurable individual and team objectives aligned with business, organizational, and integration goals.
Identify the roles, skills, and knowledge required to support both ongoing operations and M&A initiatives; ensure staff has the resources and skills needed across all work streams.
Implement organizational practices for staffing, EEO, diversity, performance management, career development, training, recognition, and retention.
Provide input for the identification and development of potential future leaders.