Dir, Information Technology

The US Oncology Network•Tucson, AZ

23h

About The Position

Facing cancer takes great strength and courage. It also takes an exceptional Dir, Information Technology PRN working behind the scene to implement, monitor and maintain our client server system while providing the best experience for our patient's and employees in our clinics. If you have the skills for keeping checks and balances for patient accounts and you enjoy resolving billing problems and answering routine and non-routine account inquiries, we want you to join our team. Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest healthcare services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!

Requirements

Associates degree in MIS or equivalent, preferred. At least six (6) years of directly related work experience required.
Project management experience a plus.
Minimum of two years experience as a supervisor or lead role preferred
Work history with medium to large enterprise operational environments, both business and technical.
Must have experience working with a standard enterprise level Incident Management system
Support of Windows based and other business applications, enterprise resource planning systems, standard desktop applications (such as MSOffice, MS Windows, anti-virus software, internet browsers, email) and the associated hardware platforms and peripherals, remote mobile computing, and troubleshooting network connectivity.
Possess up to date knowledge of the profession and industry.
Ability to verbally communicate clearly and utilize the appropriate and correct terminology.

Responsibilities

Provides technical guidance and high-level assistance to fellow technicians, serving as point of contact (POC) for escalation from fellow techs. May be a subject matter expert in one of the key areas of IT Operations
Provides support and high-level guidance in system access security and user capabilities
Helps the Sr. IT Manager manage the relationship between local IT and escalation points within McKesson
Enforces and supports the IT Change Management process
Supports and ensures that SLA guidelines, as well as local practice IT and McKesson policy and procedures are being followed and completed in a timely manner.
Crafts and recommends guidelines for operational efficiency within supported disciplines.
Supports a complex IT environment encompassing numerous vendors, interfaces and challenging stakeholders.
Reviews and recommends purchases and/or upgrades on various hardware and software components.
Provides regular staff performance feedback to the Sr. IT Manager.
Supports Sr IT Manager in working with staff to manage projects asks and to ensure a smooth transition between project deployment and operational responsibility.