Dir I Relationship Management

American Medical Association•Chicago, IL

4d•Hybrid

About The Position

The American Medical Association (AMA) is seeking a Dir I Relationship Management for their MMX Sales team. This is a hybrid position based in Chicago, IL, requiring three days a week in the office. The role involves developing and managing strategies to deepen engagement and increase retention with current group partner accounts, ensuring group membership benefits are activated. The position also serves as a point of contact for customer service needs, develops tailored solutions with other business units to enhance AMA engagement, and supports group membership growth strategies by identifying customer insights for value proposition enhancements.

Requirements

Bachelor’s degree in health-related field or business required.
Minimum of 10 years’ experience in business-to-business customer service and account management experience required.
3+ years experience in people management required; able to attract and develop talent.
In-depth understanding of all physician group practice setting environments required.
Demonstrated ability to work with C-Suite contacts at medical groups and working knowledge of issues and concerns that large medical groups are facing in current environment.
Polished communication, presentation, and critical thinking skills with the ability to clearly articulate complex concepts to senior executives.
Demonstrated ability to interface effectively with people of varying disciplines, backgrounds, and expertise, including senior-level management.
Demonstrated ability to manage time and prioritize tasks; demonstrated ability to work with autonomy and self-motivate to achieve individual and organizational goals.
Sound judgment in identifying issues, recommending resolutions, and escalating for management attention.
Highly Proficient in Salesforce CRM required.
Travel required.

Nice To Haves

Established industry contacts in the targeted marketplace preferred.

Responsibilities

Develop and articulate the account management strategy.
Build and nurture relationships with current and new Group Membership accounts by establishing communication with leadership contacts responsible for fulfillment of each group membership benefit.
Communicate to C-Suite and Executive leadership at accounts, including updates on benefit fulfillment, new resources, customer satisfaction inquiries, and participation in added value programs or events.
Responsible for the fulfillment of large group membership benefits across AMA Business Units to ensure successful execution.
Create, review, and enhance processes for account management and execution of value proposition.
Maintain and update all account management materials and reports; document and track all activity and outreach to accounts and contacts in Salesforce.
Provide support to membership operations for collection of contracts and rosters to ensure timely processing of membership.
Drive membership and mission engagement expansion by serving as the voice of both current and prospective AMA target accounts and identifying existing and emergent needs of the target audience.
Collaborate in competitive analysis development through insights captured during customer account interactions.
Proactively support subject matter experts (SMEs).
Offer ideas regarding new products and product enhancements to maximize future acquisition opportunities and customer satisfaction.
Attend exhibits and networking opportunities at meetings/conferences/events where group membership is presented.
Contribute to roster expansion through proactively following up with accounts to identify opportunities.
Lead, mentor, and provide management oversight for professional staff; identify opportunities for advancing staff skills and expertise.
Responsible for setting objectives, evaluating performance, and developing staff.
May include other responsibilities as assigned.