Dir, Clin Operations - Change Management (Hybrid)

MSD•Rahway, NJ

1d•Hybrid

About The Position

The Director, Change Management reports to the Head of (GDMS) Business Operations and is responsible for the development, maintenance, and implementation of the GDMS change management framework, GDMS Business Continuity Plan (BCP), and their associated processes. Ensures change management is embedded as a foundational component of GDMS chartered initiatives and consistently applied across functional areas. In concert with business stakeholders, coordinates the impact assessment of strategic initiatives and disruptive incidents on GDMS operations and facilitates implementation of aligned change management and business continuity strategies.

Requirements

Knowledge of clinical trial operations and clinical data management
Expertise in designing, implementing, and maintaining change management frameworks, including change strategy, adoption, and roll-out across a large, global, matrixed organization
Understanding of organizational change, process governance, and performance analytics, including adoption measurement and benefits realization tracking
Proven ability to lead large cross-functional teams; conduct change impact and stakeholder assessments; and translate insights into strategic, executable change plans
Advanced ability to direct and mentor process and change teams to deliver data-driven insights, process optimization, and sustained adoption outcomes.
Proficiency in establishing adoption metrics, dashboards, and feedback loops (e.g., training, readiness, engagement, resistance)
Proven ability to embed new ways of working through communications, training, and reinforcement.
Demonstrated strategic leadership and ability to influence senior-level leaders and executives
Exceptional communication, collaboration, and interpersonal skills across global and matrixed environments
Strong conceptual and analytical thinking; able to translate strategy into actionable execution
Proven ability to mentor and coach across multiple levels
Demonstrated success driving change and alignment across complex, cross-functional structures
High resilience, adaptability, and professional maturity in evolving business environment
Business Savviness | Uses organizational and industry insights to identify trends, assess Data Management operating practices and performance, evaluate process or operating model changes, and anticipate impacts on delivery, resourcing, and stakeholders
Strategic Planning | Triages activities and assignments by business criticality, and reprioritizes work as timelines, risks, and stakeholder needs shift
Influence | Communicates the benefits of proposed changes for individuals, teams, and the organization; tailors the influence approach to stakeholder motivations; uses data and evidence to address hesitancy or resistance; reinforces key benefits and decisions to confirm understanding
Bachelor's Degree with a minimum of 10 years of experience working in the pharmaceutical or biotech industry, data management, or clinical trial operations. Demonstrated subject matter expertise in change management and leading cross-functional teams.
OR Advanced Degree (Masters or Doctorate) with a minimum of 8 years of experience working in the pharmaceutical or biotech industry, data management, or clinical trial operations. Demonstrated subject matter expertise in change management and leading cross-functional teams.

Nice To Haves

Adaptability
Biopharmaceutical Industry
Business Acumen
Business Continuity
Business Continuity Management (BCM)
Business Operations
Change Management
Clinical Trial Documentation
Clinical Trial Management
Clinical Trial Planning
Clinical Trials
Clinical Trials Operations
Data Management
Decision Making
Emotional Intelligence
Ethical Standards
ICH GCP Guidelines
Multiple Therapeutic Areas
People Leadership
Process Improvements
Professional Networking
Resource Allocation
Risk Management
Strategic Management

Responsibilities

Coordinates across Global Data Management & Standards (GDMS), Global Clinical Trial Operations (GCTO), and other business stakeholders to identify and understand the change impact of strategic transformation projects and other optimization initiatives on the GDMS organization and operations
Partners with GDMS functional area heads and Business Operations leadership to evaluate and characterize adoption, performance, and value realization risks and develop targeted change management strategies to drive enhanced business readiness and adoption success
Develop and maintain impact assessments and stakeholder analyses across GDMS and GCTO-wide transformation initiatives; identify, segment, and manage key stakeholders across leadership levels to inform change strategy and sequencing
Serves as a reliable partner by providing change management consultation to stakeholders and cross-functional project teams to drive effective, aligned change management strategies
Oversees the GDMS BCP (Business Continuity Planning) framework, ensuring readiness, documentation, and cross-functional testing are embedded into GDMS operations
Partners with the organizer and lead of the GCTO BCP framework to ensure consistency and alignment with the GDMS BCP
Oversees the strategy, governance, and execution of the GDMS change management framework across all functional areas
Establish and lead a GDMS Change Management Champions Network across sub-functions; build change management capability by training leaders and project teams on principles, tools, and methodologies
Develops, and maintains, and oversees integrated change management plans to aid in strategic planning and risk management
Oversees the implementation of integrated change management plans
Develops measurement approaches to characterize change readiness and change adoption; align with PMO on KPIs for tracking adoption and utilization
Partner with communications team to develop and oversee change management communication strategy