Dinner Train Reservationist - Bardstown, KY

R.J. Corman Railroad Group•Bardstown, KY

7d•Hybrid

About The Position

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. This role works with other reservationists to ensure customer information, including charges, is complete and accurate so that train staff can better serve the customer. The Reservationist provides the documentation for the communication link to the train.

Requirements

Ability to use telephonic equipment in the course of work.
Hand and finger dexterity for use of keyboard skills.

Responsibilities

Serves as customer service for call-ins requesting to book or needing information
Review upcoming excursion availability and special requests
Assist with building seating chart for excursions
Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
Make customer satisfaction your highest priority.
Perform other duties as assigned.