Dining Services Retail Supervisor

Westminster-Canterbury of Lynchburg•Lynchburg, VA

12h•Onsite

About The Position

Westminster Canterbury of Lynchburg, a 5-Star rated Continuing Care Retirement Community in Central VA is seeking a Dining Services Retail Supervisor to join our team! This full-time position offers a complete benefits package including Medical, Dental, Vision, Paid Time Off, 403B with company match, and more. The role involves participating in assigned work activities such as cashier, server, or other positions as needed in the Café, JRG, and Main Dining Room, focusing on quality food preparation, presentation, service, food safety, security, customer service, and sanitation. The supervisor will enforce adherence to policies following WCL guidelines and coaching/counseling processes. This role leads and participates in retail dining operations including opening/closing, cash controls, organization and cleanliness of serving line, dining rooms, dish room, and cleaning and sanitation of kitchen and dining room areas and equipment. Responsibilities include training and instructing new employees, providing guidance and direction in problem resolution, delegating responsibilities, and adjusting work assignments daily to ensure an optimal dining experience. The supervisor will monitor and guide the work of dining employees, direct daily and weekly cleaning, and ensure proper record keeping. HACCP inspections will be completed to ensure quality standards are met. The role also involves training and directing the correct use of equipment and chemicals, enforcing kitchen safety, reporting equipment malfunctions, and teaching/participating in correct food handling procedures to ensure food safety in accordance with sanitation and HACCP regulations. Training and monitoring service-related functions to ensure customer satisfaction is key. Communication with the Food and Beverage manager regarding meal service, food quality, concerns, comments, and suggestions is essential. Food preparation tasks include cooking, baking, frying, chopping, making salads, sandwiches, toast, and other short-order cooking. Collaboration and understanding of all aspects of the Dining Services Retail Supervisor's responsibilities, including tasks assigned to other supervisors, is required. The supervisor will perform the functions of the Food and Beverage Manager as assigned in their absence and assist team members with their job duties as needed. Engaging employees to attract, retain, and promote a qualified workforce is also a part of the role.

Requirements

Must be a high-school graduate or GED.
Minimum of two years (3 to 4 years preferred) food service and supervisory experience required.
Minimum of two years’ experience with planning catered events.
Serve Safe certificate and ABC manager required or ability to obtain within 6 months.

Nice To Haves

Hospitality degree or equivalent experience is preferred.
Knowledge of HACCP preferred.

Responsibilities

Participate in assigned work activities such as cashier, server, or other position as needed in the activities of the Café, JRG, and Main Dining Room involving quality food preparation, presentation, service, food safety, security, customer service, and sanitation.
Enforce adherence to policies following WCL guidelines and coaching/counseling processes.
Lead (direct) and participate in retail dining operations including opening/closing, cash controls, organization and cleanliness of serving line; dining rooms; dish room; and cleaning and sanitation of kitchen and dining room areas and equipment.
Train and instruct new employees; provide guidance and direction in the resolution of work-related problems.
Delegate responsibilities and adjust work assignments daily to ensure optimum dining experience is provided by all team members.
Monitor and guide the work of dining employees.
Direct daily, and weekly cleaning, and proper record keeping.
Complete HACCP inspections to ensure quality standards are completed and properly maintained.
Train and direct correct use of equipment and chemicals and enforce kitchen safety.
Report equipment malfunctions immediately.
Teach and participate in correct food handling procedures and performance functions to ensure food safety in accordance with sanitation and HACCP regulations.
Train and monitor service-related functions to ensure optimum customer satisfaction.
Communicate with the Food and Beverage manager relative to meal service, food quality, concerns, comments, suggestions, and other related information.
Preparation of food to include: cooking, baking, frying, chopping food, making salads, sandwiches, toast, and other short order or fast food cooking.
Collaborate and understand all aspects of the Dining Services Retail Supervisors responsibilities including the tasks assigned to other Supervisors within the departments.
Performs functions of the Food and Beverage Manager as assigned in their absence.
Assist team members with their job duties as needed.
Engage employees to attract, retain, and promote a qualified workforce.