Dining Room Supervisor - Assisted Living / Omaha, NE

Ovation•Omaha, NE

21h•Onsite

About The Position

Ovation Heartwood Preserve is seeking a compassionate, hands-on Dining Room Supervisor to lead dining services in its Memory Care community. The supervisor leads a team of 10 or more dining staff, coordinates schedules, supports daily operations, and works alongside the team to provide attentive, resident-centered service. The role combines team coaching and operational oversight with direct interaction with residents. The position coordinates dining service and supports compliance with prescribed diets, food allergies, and texture modifications. It also oversees resident meal attendance, service flow, food safety, sanitation, cleaning, and applicable regulations. Experience in restaurant, hospitality, senior living, assisted living, or memory care dining is relevant; professional experience with older adults is strongly preferred, particularly memory care, dementia, or Alzheimer’s care experience or training.

Requirements

1–2 years of food service experience, including at least 6–12 months in a supervisory or management role.
Knowledge of high standards of food service sanitation and safety.
Maintain high personal hygiene standards while working, including frequent handwashing and securing hair away from the face.
Interpersonal skills to establish effective relationships with department employees and other departments.
Ability to learn to operate kitchen equipment.
Active CPR/BLS certification, maintained throughout employment.
Current Food Handler card issued by the local Health Department.
Knowledge of dietary practices and procedures and related laws and regulations for hospital and ALF/IL/ALZ operations.
Friendly, attentive, and professional demeanor with residents and guests.

Nice To Haves

Experience in restaurant, hospitality, senior living, assisted living, or memory care dining services.
Professional experience working with older adults.
Memory care, dementia, or Alzheimer’s care experience or training.
Experience in a Dining Services Supervisor, Dining Room Supervisor, Restaurant Supervisor, Dining Manager, Food Service Supervisor, FOH Supervisor, Lead Server, or Senior Living Dining Supervisor role.

Responsibilities

Train dining room servers and hosts in etiquette, hospitality, and service standards.
Create employee schedules, assign side work, and manage shift coverage.
Conduct performance evaluations, monitor grooming and uniform compliance, and address disciplinary issues as necessary.
Welcome new residents, assist with seating, and maintain a warm, inviting dining room atmosphere.
Coordinate with healthcare and dietary teams to ensure meals comply with prescribed diets, food allergies, and texture modifications.
Track meal attendance and alert Wellness or Concierge staff when a resident does not appear for a meal and requires a safety check.
Handle resident complaints tactfully and ensure culinary preferences are met.
Plan table sections and service flow based on resident meal counts.
Supervise meal pacing and execution, and assist with tray delivery or room service for residents dining in their apartments.
Monitor dining supplies and assist with stock put-away or light dishwashing as needed.
Ensure dining room compliance with state licensing, ADA, OSHA, and local health department regulations.
Supervise daily and weekly cleaning to maintain a clean, hazard-free environment.
Ensure the dining room, service stations, and equipment meet state health codes and community sanitation standards.
Monitor food temperatures and safe food-handling practices during service.
Manage cleaning schedules and serving staff side-work duties.
Dispose of food and waste according to established policies.
Perform other duties appropriate to the position.

Benefits

Medical, dental, and vision coverage, with medical plan options, dental coverage including orthodontia, and vision coverage.
Employee Assistance Program providing free, confidential support for mental health, stress, family needs, and work/life balance.
Flexible PTO program combining vacation, sick, and holiday time.
Six recognized paid holidays, with premium pay for eligible hourly employees.
401(k) retirement plan available after 90 days, with discretionary employer match.
Health Savings Account, with employer contributions up to $600 per year for HDHP participants.
Flexible Spending Accounts for medical, limited, dependent care, and commuter expenses.
Supplemental insurance options including accident, critical illness, hospital indemnity, life, and disability coverage.
Legal insurance.
Discounted pet insurance.
Employee discounts on travel, entertainment, electronics, fitness, and more.