Dining Room Supervisor

Amica Senior Lifestyles•Aurora, CO

12d•Onsite

About The Position

Amica Aurora Promenade is seeking a Full Time Dining Room Supervisor to lead the smooth operation of all dining areas and the teams that serve those spaces, creating premium dining experiences for all residents and guests. The ideal candidate will pride themselves on raising the bar for service excellence by guiding the dining teams, ensuring safety and compliance, anticipating resident needs, and ensuring every meal and special event is delivered with quality, consistency, and care. This role involves reviewing schedules, menus, reservations, resident allergies, texture requirements & preferences, and planned events. Responsibilities include ensuring dining rooms are clean, organized, and set to a premium standard, leading pre-service meetings, supervising meal service, collaborating with Culinary and Wellness teams, coordinating special events, overseeing post-meal cleanup and resetting, and reviewing shifts with the team. The role also includes reviewing staffing, training, payroll, and upcoming events between services.

Requirements

High School Diploma or equivalent
Food Handling Certificate
Serving it Right Certificate
Minimum three years experience in a fine dining service environment

Nice To Haves

Current CPR and First Aid certification
Previous hotel experience in a fine dining property
Demonstrated proficiency with Microsoft Word, Excel and Outlook
Three years progressive experience in a variety of dining environments

Responsibilities

Lead the smooth operation of all dining areas and the teams that serve those spaces.
Create premium dining experiences for all residents and guests.
Raise the bar for service excellence by guiding the dining teams.
Ensure safety and compliance in dining areas.
Anticipate resident needs.
Ensure every meal and special event is delivered with quality, consistency, and care.
Review the schedule, menu, reservations, resident allergies, texture requirements & preferences and tours or special events planned for the day.
Ensure all Dining Rooms are clean, organized and set to our premium standard, with table settings, service stations and ambiance prepared before residents and guests arrive.
Lead pre-service meetings with the dining team to review the menu, daily features, service expectations, resident needs and relevant ingredient or dietary information.
Assign service areas, confirm that the team is prepared and reinforce the details required to provide personalized “5 Star” service.
Remain visible and engaged in all dining areas during meal service, welcoming residents and guests, supervising the flow of service and supporting team members as needs arise.
Monitor service timing, presentation and the overall dining experience, responding to special requests and resolving concerns with sound judgment, professionalism and care.
Collaborate with the Culinary and Wellness teams to support resident preferences and changing needs.
Coordinate the service of special events, ensuring set-up, staffing and execution are organized and that every detail reflects our premium hospitality standards.
Oversee clearing, cleaning and resetting the Dining Rooms while ensuring established procedures and sanitation standards are consistently followed.
Confirm that the room and service areas are fully prepared for the next meal period or event.
Review the shift with the team at the end of service, communicate follow-up items and ensure the Dining Room is left clean, stocked and ready.
Help create memorable dining experiences that residents and guests can look forward to every day through reliable leadership, self-motivation and attention to detail.
Review staffing, training, payroll and upcoming events between services.
Ensure the Service Teams are successful in completing their tasks as well as breaks and training.