Dining Room Supervisor

Volunteers of America National Services (VOANS)•Rochester, MN

13d•Onsite

About The Position

Come join our awesome team as a Dining Room Supervisor at The Homestead at Rochester! The Homestead at Rochester is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Requirements

High school diploma required.
Two (2) to four (4) years of food service experience required.
CCRC dining experience required.
Strong leadership and communication skills a must.
Excellent communication skills.
Maintain ServSafe Certification

Nice To Haves

College degree in Hospitality-related field is preferred.
Resort and/or country club experience a plus.
Multi point of service experience a plus to manage retail, event and dining room service.

Responsibilities

Maintains excellent relationships with the residents, resident family members, guests, peers and management.
Works with the Chef and Director of Dining Services in suggesting nutritious and top quality food for residents and guests.
Implements and maintains new culinary and service programs in conjunction with the culinary team.
Trains and maintains a high standard for dining room and other food service venues.
Manages with a “can do” attitude adhering to our service vision of “Exceptional Care. World Class Hospitality” and to our Core Standards of C.A.R.E. (Courtesy, Attention to Detail, Responsiveness and Enthusiasm).
Maintains visibility during meal times by seating and greeting residents, addresses any concerns, and ensures that their needs have been met.
Responds to and resolves any resident or guest complaints regarding their experience in the dining room.
Schedules and assigns tasks to the servers, including assigning of tables and side and closing duties.
Directs and monitors Servers, Baristas and Café Attendant, including, uniform and personal appearance, customer service and proper food handling techniques.
Trains servers, Barista and Café Attendant on all operating procedures and menu education.
Ensures floor charts and tables are set up correctly.
Assist servers as needed by performing such tasks as pouring coffee and water.
Assists department staff with processing invoices and inventories.
Checks menus for accuracy.
Oversees the processing of guest meal charges in a timely manner.
Assists with orientation and training of new Dining staff.
Hires, terminates and coaches all Servers, Baristas and Café Staff.
Completes all HR paperwork for hiring, performance reviews and terminations.
Supervises the processing of department payroll.
Has knowledge of catering program and is backup for Lead Server and catering events and assists Dining Department in preparing and set-up of all special events.
Supervises all activity in all Dining venues.
Practices all safety and loss prevention procedures.
Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
Attends all in-services as required.
Attends culinary and dining service-related meetings.
Performs pre meal before meal service.
Conducts annual service reviews and in-services.
Responsible for alcohol ordering and inventory.
Orders soda products for café and barista.
Meet with new residents to review dining procedures/menus within a month of move in.
Other duties as assigned by the Department Director.