Dining Room Server

Lawry's Restaurants Inc.•Newport Beach, CA

3d•$17 - $17

About The Position

Dining Room Servers lead the quality, professionalism, positive guest relations, and first-class entertainment and performance of meal service. They motivate co-workers to provide Lawry’s “WOW Factor” service and must become thoroughly familiar with the procedural and technical details of Lawry’s professional, friendly service, including menu items, table-side preparations, cash controls, suggestive selling techniques, appearance standards, and guest interactions. The Server coordinates guest introductions, menu and beverage descriptions, meal delivery, satisfaction checks, issue resolution, billing and payment, and guests’ departure readiness. The role also involves providing table-side salad preparation and serving dishes and beverages alongside the Carver and Dining Room Helper, while managing service for four or more parties at once without compromising quality or the guest experience. Servers perform assigned side work and other duties, maintain their work areas, attend required meetings and training, and follow company policies and procedures.

Requirements

At least two years of tableside restaurant service experience, preferably in fine dining, or equivalent customer service experience.
Legal age to serve alcoholic beverages.
Satisfactory physical and mental health to perform the job and work with the public in compliance with applicable foodservice health and safety regulations.
Ability to perform essential job functions with or without reasonable accommodation and within company policy.
Ability to stand and walk for up to eight hours during a shift with limited breaks; carry up to 30 pounds; exert up to 50 pounds of force without straining; and sustain repetitive motions involving the legs, feet, waist, back, shoulders, arms, wrists, hands, and fingers.
Ability to lift or move items between positions, including a 14.8-pound salad-service tray from hip to shoulder level, dinner plates, wine bottles, coffeepots, bus tubs, napkins, and silverware bins.
Availability and willingness to work scheduled shifts, including weekends and holidays.
Basic knowledge of wines, vintages, wine pairings, wine handling and storage, and use of a bottle opener such as a corkscrew and foil cutter.
Ability to multitask, lead and communicate with others, and exchange ideas in spoken and written English at an above-average level.
Ability to converse in English at a level appropriate to a fine-dining atmosphere, including communicating maturely and confidently with guests tableside and understanding conversational nuances.
Basic math proficiency.
Ability to wear the required uniform.
Reliable transportation.
Current local or state food-handler training certifications, as required.
Current local or state alcohol-beverage-service training certifications, as required.
Basic familiarity with computers, POS systems, calculators, and touch screens.

Nice To Haves

High school diploma or GED preferred.
Some college or culinary education is beneficial.
Tableside restaurant service experience in fine dining preferred.

Responsibilities

Deliver quality, professional service and positive guest relations that provide Lawry’s “WOW Factor” dining and entertainment experience.
Coordinate with foodservice co-workers to introduce guests, describe food and beverage selections, deliver meals promptly, verify guest satisfaction, resolve issues, present accurate bills, process payments, provide correct change or receipts, and assist guests as they prepare to depart.
Greet and accommodate guests, including those with individual or special needs, following company procedures for dining and entertainment service.
Prepare salads tableside and serve dishes and beverages alongside the Carver and Dining Room Helper.
Manage service for four or more parties at the same time without compromising service quality or the guest experience.
Communicate in spoken and written English with guests and co-workers, including writing orders, requests, reservations, and instructions.
Explain Lawry’s restaurants, history, locations, service and meal hours, and frequent diner benefits.
Use menu knowledge and informed descriptions to assist guests with wine, meal, and dessert selections and apply effective selling techniques.
Work cooperatively with co-workers, management, vendors, and suppliers, including sharing a reasonable portion of tips with co-workers who assist with guest service.
Use POS and TMX systems and perform basic math calculations.
Maintain accurate work-hour, break, and tip-income records in TMX; communicate shift changes, tardiness, or absences; and follow workplace conduct policies.
Wear a clean designated uniform and acceptable footwear, arrive ready to begin scheduled shifts, and remain until the scheduled end unless management approves a change.
Perform assigned side work, clean and maintain assigned work areas, and complete other assigned competencies, duties, or administrative projects.
Attend mandatory co-worker meetings, training, informational sessions, and education sessions.
Work scheduled shifts under applicable priority scheduling and seniority systems, including weekends and holidays.