Dining Room Manager Fine Dining Assisted Living
About The Position
The Dining Room Manager EL/IL leads daily front-of-house dining operations for Enriched Living, with a primary focus on assisted living dining and additional support for Inspired Living memory care as assigned. The role works closely with the Director of Food & Beverage, Executive Chef, Wellness, Life Enrichment, and community leadership to deliver a safe, polished, consistent, and resident-centered dining experience that protects resident dignity, preferences, dietary needs, and Holbrook hospitality standards. The manager maintains a visible presence on the floor, establishes service expectations, supports staff development and accountability, and helps ensure dining spaces and service are prepared and operated to standard. The role also supports operational administration and community events as assigned, and responds to resident, family, and guest concerns professionally.
Requirements
- High school diploma required.
- At least 2 years of restaurant, hotel, club, senior living, healthcare dining, or hospitality service experience required.
- POS experience required.
- Strong professional communication skills with residents, families, guests, employees, Wellness partners, and leadership.
- Ability to coach, train, schedule, delegate, and hold a team accountable constructively and in a resident-centered manner.
- Strong attention to detail, service recovery skills, time management, follow-through, and sensitivity to assisted living and memory care residents.
- Ability to work nights, weekends, and holidays as business needs dictate.
- Ability to walk, sit, stand, reach, bend, and stoop frequently.
- Ability to lift, carry, push, and pull up to 50 lbs. as business needs require.
- Ability to work flexible schedules, including days, evenings, weekends, holidays, and special events as business needs dictate.
Nice To Haves
- Hospitality, culinary, senior living, or food service degree preferred.
- Supervisory experience preferred.
- TOAST experience preferred.
- ServSafe, Food Handler, and/or alcohol service certification preferred, unless required by local regulation.
Responsibilities
- Lead the Enriched Living dining room team with visible floor presence, calm leadership, professional communication, and clear service expectations before, during, and after meals.
- Support Inspired Living memory care dining as assigned, using patience, dignity, cueing support, resident familiarity, and an appropriate hospitality approach.
- Learn resident preferences and anticipate needs while upholding hospitality, resident rights, and confidentiality standards.
- Manage dining room setup, ambiance, table standards, cleanliness, service flow, adaptive service needs, station readiness, and closing condition.
- Conduct pre-shift meetings covering menus, features, allergens, texture-modified needs, diet communication, resident preferences, assignments, events, and operational priorities.
- Partner with culinary leadership, Wellness, nursing, Life Enrichment, and community leadership on diet communication, accommodations, hospitality programming, and service recovery.
- Coach, train, and hold servers, food runners, and support staff accountable for service standards, side work, attendance, grooming, resident dignity, communication, and safe dining practices.
- Use TOAST and other service tools, where applicable, to support orders, resident charges, meal tracking, revenue capture, issue resolution, and timely communication with leadership.
- Monitor ICON dining feedback, resident comments, food committee feedback, and family concerns when assigned; communicate trends and corrective actions to leadership.
- Partner with culinary leadership to maintain menu knowledge, proper timing, allergy awareness, tray and table accuracy, plate presentation, temperature standards, and diet-sensitive service.
- Assist with schedules, onboarding, training checklists, payroll review, inventory, ordering, dining supplies, and operating checklists as assigned by the Director of Food & Beverage.
- Support resident functions, family meals, holiday meals, special programming, food committee needs, and community events through organized planning and execution.
- Address resident, family, and guest concerns promptly and professionally; document and escalate recurring, serious, care-related, or compliance-related concerns to leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
