Dining Room Floor Manager
About The Position
The Dining Room Floor Manager will support the existing management team and oversee daily front-of-house operations for both Le Depot Brasserie and Union Patisserie. This role is responsible for supervising all FOH service staff including servers, bartenders, hosts, bussers, and overseeing the baristas at Union Patisserie. The ideal candidate is highly organized, hospitality-driven, and thrives in a fast-paced fine dining environment. This individual must be comfortable leading service from the floor, actively engaging with guests, mentoring staff, implementing systems and SOPs, and maintaining exceptional hospitality standards. The Dining Room Floor Manager will oversee reservation management, guest relations, staff development, labor management, and service execution while collaborating closely with the General Manager, Assistant Manager, Executive Chef, and BOH leadership team. Fine dining French cuisine experience is strongly preferred. Strong knowledge of French wines, classic service standards, cocktails, and elevated guest experiences is essential.
Requirements
- Minimum 3 years of experience in a fine dining restaurant environment
- Strong leadership, organizational, and communication skills
- Extensive food, wine, cocktail, and service knowledge
- Strong problem-solving and conflict-resolution abilities
- Ability to remain calm and effective under pressure
Nice To Haves
- Previous management experience in fine dining restaurants, luxury hotels, or high-volume hospitality operations preferred
- Experience working in luxury hospitality, major metropolitan markets, or ski resort destinations preferred
- College degree preferred
- Degrees in Hospitality, Restaurant Management, Culinary Arts, Business Administration, or related fields are highly desirable
Responsibilities
- Lead and actively manage service on the dining room floor during operating hours
- Ensure every guest receives attentive, knowledgeable, and gracious hospitality
- Perform regular table touches and proactively gather guest feedback
- Anticipate guest needs based on prior visits, requests, and observations
- Resolve guest concerns quickly, professionally, and with a sense of urgency
- Maintain a strong presence on the floor while fostering a calm, professional service environment
- Promote restaurant offerings, events, and experiences to guests when appropriate
- Oversee all reservation requests including phone, online, and in-person inquiries
- Manage reservation flow to maximize seating efficiency and maintain service standards
- Create and manage nightly floor plans and table assignments
- Confirm reservations and communicate with guests regarding special requests
- Coordinate large party bookings, private dining inquiries, and special menu requests
- Manage restaurant contact email accounts and guest correspondence professionally and promptly
- Hire, train, mentor, schedule, and discipline FOH staff as needed
- Lead pre-shift meetings and communicate nightly goals, menu changes, VIP guests, and operational updates
- Develop and implement FOH training modules, SOPs, and service standards alongside the General Manager
- Ensure all staff maintain proper uniform standards, punctuality, side work completion, and menu knowledge
- Foster a culture of accountability, professionalism, teamwork, and hospitality
- Conduct ongoing coaching and performance feedback with staff
- Assist in performance reviews and employee development initiatives
- Monitor labor daily and adjust staffing levels according to business volume
- Assist with scheduling, payroll review, tip sheets, and labor reporting
- Support cash handling procedures and end-of-day financial reconciliation
- Oversee opening and closing procedures and all related operational paperwork
- Maintain strong communication between FOH and BOH teams to ensure smooth service execution
- Collaborate with the General Manager and Executive Chef to maintain the highest standards of guest satisfaction
- Monitor restaurant flow, pacing, and timing throughout service
- Ensure compliance with health, safety, sanitation, and alcohol service standards
- Assist with inventory management and par levels for: Glassware, Flatware, China, Beverage inventory, FOH supplies
- Assist with beverage and liquor ordering, including DABS pickups
- Minimize waste, breakage, loss, and misuse of restaurant equipment
- Maintain awareness of restaurant financial performance, including labor costs, cost of goods, and operational efficiencies
- Inspect dining room, bar, café, and service stations daily to ensure cleanliness and readiness
- Ensure all FOH areas meet sanitation, maintenance, safety, and presentation standards
- Monitor overall ambiance including music, lighting, cleanliness, and guest comfort
- Assist with seasonal operational adjustments during holidays and peak tourism periods
- Support special events, buyouts, and large-format service as needed
Benefits
- 401(k) Plan with Company Match
- Generous Health Plan with HSA Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
