Dining Room Manager

Little River Casino Resort•Eastlake, MI

1d•$50,894 - $81,431•Onsite

About The Position

Responsible for supervising the daily operation of assigned dining outlets including team member selection, product ordering, guest satisfaction, scheduling, budget adherence and budget construction. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
2-year Hospitality/Business Management or related degree and 2 years restaurant high volume (1.5 million per annum) multiple food outlet experience or 4 years in a high volume (1.5+ million per annum) multiple outlet Food & Beverage operation with 3 years supervisory or managerial experience in Food & Beverage Operation
Experience in developing, implementing, and evaluating Food and Beverage programs
Experience in all F&B operations to include, Beverage, Deli, Family Style, Fine Dining and Banquets
Working knowledge in product ordering and inventory control
Working knowledge of POS systems
Michigan TAM certification or must obtain within 60 days of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
Excellent computer skills with experience in word processing, databases, and spreadsheets
Excellent organizational, verbal, and written communication skills
Guest service, interpersonal and teamwork skills to maintain quality service delivery
Accurate and detail-oriented
Excellent problem solving skills
Cash-handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to operate most office equipment (computer, fax, copier, etc.)
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Best practices of team member selection, development, and mentoring team members to success
At least 21 years of age
Passing a pre-employment drug test excluding marijuana
A background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission
Passing Resort background check to meet the employment eligibility requirements as they pertain to the position
Successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Ensures that the food and beverage preparation, handling and storage procedures and experience in coordinating and administering processes that ensure quality food, beverage, and service levels.
Ensures monitoring quality food and beverage production and guest service is processed.
Plans, assigns, and supervises the work of food and beverage personnel within assigned areas.
Oversees Supervisory staff to resolve internal and external problems or complaints from co-workers and guests.
Ensures the maintenance of Little River Resort assets within assigned area is clean, in good repair and in working order.
Ensures that all assigned team members follow sanitation and other safety regulations.
Assists in menu reviews, analyzes recipes and food/beverage costs.
Assists with researching and specifying food/beverage products, pricing, and supplies for daily operations.
Addresses guest complaints along with resolution and follow up.
Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.