Dining Reservations Agent- The Hotel Hershey
About The Position
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. This position is responsible for the proper recording and cashiering of dining checks and tips at The Circular at The Hotel Hershey, as well as making dining reservations for all dining outlets located at The Hotel Hershey. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Requirements
- Must be at least 18 years of age or older
- Must be able to work at least 16 hours per week.
- Must have excellent math skills in order to handle transactions accurately and efficiently.
- Ability to use computer system.
- Ability to multi task.
- Must have good organizational skills.
- Ability to complete fundamental mathematics
- Ability to function with the Point of Service System
- Ability to handle guest concerns and questions in a thorough and professional manner
Nice To Haves
- At least six months of previous cashiering experience helpful.
Responsibilities
- Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements
- Communicating with front desk and using computer system to correctly bill guests
- Recording tips and total earnings for employees and pay accordingly
- Cashiering checks in a timely manner, including counting money and handling change correctly
- Explaining guest questions and discrepancies to wait staff
- Completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money
- Obtaining approval on credit cards used to pay bills
- Maintaining and ordering necessary supplies and money banks
- Answering phones in a timely manner
- Making dining reservations for Hershey Resort Restaurants through Opentable
- Booking and charging of special events held at the Hotel Hershey
- Maintaining a complete knowledge of menu and all related menu items
- Maintaining a complete knowledge of the room service process to be able to direct the guest and answer any questions
- Completing other duties as assigned by management
- Perform other duties as assigned
Benefits
- FREE admission and parking to Hersheypark
- discounts on food & shopping
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
