Dining Manager

JPMorgan Chase & Co.•New York, NY

3h•Onsite

About The Position

Join JPMorganChase as a Corporate Dining Manager and become part of a collaborative team dedicated to excellence in hospitality. We provide comprehensive office support, seamless event execution, and outstanding dining services that enhance the workplace experience. If you are passionate about food and beverage service, thrive in leadership roles, and are committed to delivering superior customer experiences, we invite you to help shape the future of dining for our professionals, clients, and guests. As an experienced leader in corporate dining amenities at JPMorganChase, you will oversee food and beverage operations. You will guide a guest-facing team—including dining captains and staff—to deliver exceptional service, maintain quality standards, and foster a positive atmosphere. By applying your specialized knowledge and strong leadership skills, you will proactively support daily office needs, meeting and event execution, and ensure a holistic, customer-centric dining experience for our professionals, clients, and guests.

Requirements

3+ years fine dining and or luxury hotel experience in management and, in multi-outlet establishment
Commitment to excellence
Passion for food and the hospitality industry
Strong computer skills and knowledge of Microsoft Office 360

Responsibilities

Proactively identify and address training needs for waitstaff and captains, implementing new procedures and equipment.
Effectively interview, hire, and schedule dining service team members to ensure optimal staffing levels.
Diligently assist with attendance management, staff warnings, suspensions, and terminations in partnership with Human Resources.
Thoroughly document incidents and counseling sessions to maintain accurate records.
Consistently prepare and deliver performance reviews for direct reports.
Efficiently manage cost control and labor standards to support operational excellence across Client Centers.
Regularly monitor and record inventory of goods to ensure adequate supply and minimize waste.
Collaboratively support operational needs with the General Manager and Chef for seamless service delivery.
Actively participate in service, uphold JPMC standards, and resolve guest complaints to ensure best-in-class client experience.
Reliably ensure sanitation compliance and promote teamwork to foster a positive work environment.
Continuously review industry trends and incorporate innovative practices to enhance dining operations and guest satisfaction.