Dining and Catering Supervisor

Emerald Heights•Redmond, WA

2d•Onsite

About The Position

Emerald Heights is a premier life plan community located in Redmond, Washington, dedicated to providing residents with the best senior living experience. We offer a full continuum of care from independent living to assisted living, skilled nursing, and memory care. The Dining & Catering Supervisor directs and supervises the daily operations of all dining rooms, ensuring a pleasant dining experience. This role involves providing assistance and hospitality to all dining room users and promoting excellent service. The position offers the opportunity to make a significant impact on the care and service provided to seniors and to build lasting relationships.

Requirements

Current Food Handler’s Permit
Current Class 12 Mixologist Permit or ability to obtain within six weeks.
Three years’ experience in food and beverage service, with a track record showing progressive responsibility; at least two years’ staff management experience.
Strong leadership skills; organizational, training and coaching skills.
Knowledge of local, state and federal laws and regulations regarding the employment of minors.
Common sense and ability to make sensible decisions under pressure.
Genuine interest in older adults.
Able to maintain confidentiality.
Neat and professional in appearance.
Regular, dependable and reliable attendance.
Excellent English communications skills both verbal and written with proficient knowledge in use of POS systems, Microsoft 365, other applications.
All Emerald Heights employees must pass a criminal background check and other pre-employment requirements.
Must be an E-Verify employer.

Nice To Haves

Associate’s degree in hospitality or restaurant management or related field preferred.

Responsibilities

Direct and supervise the daily operations of all dining rooms, assuring a pleasant dining experience.
Provide assistance and hospitality to all those who use the dining room and promote excellent service.
Complete annual staff performance appraisal forms, deliver to Human Resources through department head by due date.
Meet with staff on a continual basis to review performance and provide feedback, guidance and instruction.
Select candidates, train, assign and supervise staff.
Ongoing evaluation of staff performance.
Initiate disciplinary action and consult with Human Resources regarding employee issues.
Plan for and recommend space, staffing, training and equipment needed to meet resident needs and/or to provide other services.
Participate in applicable committees and meetings as required.
Complete required in-services.
Respond to internal and external communication timely and appropriately utilizing customer service approach.
Promote a teamwork mentality throughout all aspects of position.
Communication and support of campus wide initiatives and goals to staff level to ensure all employees are aware of the organization’s overall goals and objectives.
Develop & implement departmental policies & procedures.
Support employee Safety programs and initiatives, ensuring no lost time caused by work related injuries.
Keep the Point of Sale (POS) system updated and provide system training for staff.
Comply with all local, state and federal regulations including possession and compliance of all regulations of a valid class 12 mixology and food handlers permit, and enforcement of staff certifications and renewals.
Assist Housekeeping and Facilities departments in maintaining dining room and keeping equipment in good condition.
Create a warm, inviting, and pleasing dining room experience for all residents by being professional and customer service oriented.
Work directly with residents to resolve any problems or complaints.
Coordinate and assist in the preparation and service of special meals for parties, banquets and other catering needs.
Serve as the primary point of contact for catering, communicating with residents and departments to coordinate catering events.
Create a detailed action plan for each catering event and communicate special requests, timing and execution details to the General Manager (GM), Executive Chef (EC), Sous Chef and staff involved.
Schedule staff for catering events and communicate assignments and expectations.
When absent, prepare an action plan and review event details with the assigned staff before the event.
Take primary responsibility for overseeing the setup, execution and cleanup of all catered events.
Maintain the catering calendar, coordinating event commitments with staff and kitchen capacity to avoid overbooking.
Print and distribute function sheets for events and communicate tasks to the appropriate staff.
Maintain the function tracking spreadsheet.
Maintain the Master Function Sheet, updating menu items and pricing as needed.
Maintain catering menus and marketing materials in Canva or in coordination with the Administrative Assistant.
Develop visually appealing staging and setup ideas for catered events.
Work with vendors to order additional products needed for events.
Maintain and organize catering serviceware, the catering kitchen and catering storage areas.
Assist the Dining Room Supervisor with daily service in the Main Dining Room (MDR) and Cascades.
Remain present on the floor during all service times, except when overseeing catering events.
Develop and oversee the sanitation and safety programs for the dining rooms and service areas including compliance with infectious diseases and universal precaution policies.

Benefits

100% paid medical, dental and vision
Employer paid life insurance and AD&D for employees working 30+ hours/week
Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature
Option to purchase Long Term disability insurance
Company’s 403(B) plan
Tuition reimbursement
Employee Discount Program
Employee Assistant Program (EAP) through Wellspring Family Services
Gym/Pool
Free Parking
Free meal
Beautiful walking paths around the community