Digital Workplace Experience Engineer

Equinix•Toronto, ON

9d•Hybrid

About The Position

The Digital Workplace Experience Engineer is a key member of the Digital Workplace team, responsible for driving the human side of technology change and building the frameworks that make that change scalable and repeatable. This role operates as a principal-level individual contributor, focused on designing scalable experience, change, and adoption systems rather than executing isolated deliverables. The Digital Workplace Experience Engineer shapes strategy, standards, playbooks, and operating models that enable platform teams to deliver consistent, high-quality user experiences at scale. This role leads user experience strategy, change management planning, and adoption initiatives across the Digital Workplace platform and application ecosystem, serving a global user base spanning multiple regions, business units, and device platforms. Critically, this is not a purely executional role: the engineer is expected to design the systems, runbooks, and communication frameworks that allow the team to operate proactively and to work closely with developers and technical teams to ensure that UX intent and business requirements are faithfully translated into the platforms users interact with every day.

Requirements

5+ years of experience in Change Management, User Experience, or Digital Adoption roles within a corporate IT or Digital Workplace environment.
Ability to collaborate effectively with developers and technical teams, translating UX insights and business requirements into actionable specifications that influence how Digital Workplace solutions are built and configured without necessarily writing code.
Demonstrated experience managing change for enterprise COTS technology deployments, with direct exposure to one or more of the following: Microsoft 365, Google Workplace, Adobe Creative/Acrobat suite, Druva, Lucid (Lucidchart/Lucidspark), or Zoom.
Proficiency in change management methodologies; Prosci/ADKAR certification or equivalent strongly preferred.
Strong UX fundamentals, including user research, journey mapping, persona development, and usability testing.
Excellent written and verbal communication skills with the ability to tailor messaging to executive, manager, and end-user audiences.
Experience developing and delivering training content across multiple formats and delivery channels.
Proven ability to manage multiple concurrent initiatives in a fast-paced, matrixed organization.

Nice To Haves

Experience in a global enterprise environment with multi-region stakeholder management across the Americas, EMEA, and APAC, including sensitivity to regional differences in technology adoption patterns and change readiness.
Hands-on experience supporting end users across both Windows and macOS endpoints, with an understanding of how platform differences affect UX, training design, and adoption materials.
Coding experience or technical familiarity is a strong asset — particularly around ServiceNow ITSM configuration and UX customization, or M365 platform extensibility (e.g., Power Platform, SharePoint customization, Teams app development). Candidates who can bridge UX intent and developer execution are strongly preferred.
Familiarity with Digital Workplace platforms and the broader ecosystem of productivity, collaboration, and endpoint management tools.
Exposure to RPA, AI-assisted tools, or intelligent automation initiatives from a change and adoption perspective.
Experience with adoption analytics platforms or dashboards (e.g., Microsoft Viva Insights, Google Workspace dashboards, WalkMe, Pendo).
Bachelor's degree in Organizational Psychology, Human-Computer Interaction, Information Systems, Communications, or a related field; advanced degree a plus.

Responsibilities

Designing and embedding scalable UX, change, and adoption frameworks across the Digital Workplace ecosystem
Driving measurable improvements in platform adoption, usability, and user confidence through data-informed strategies
Serving as the voice of the end user in Digital Workplace design, configuration, and delivery decisions
Enabling platform and engineering teams with clear standards, playbooks, and insights to deliver consistently strong user experiences
Lead end-to-end UX strategy for the deployment of new and enhanced COTS Digital Workplace products, ensuring solutions are intuitive, accessible, and aligned with end-user needs.
Conduct user research, persona development, journey mapping, and usability testing to inform design and deployment decisions.
Partner with product owners, IT, and business stakeholders to translate user insights into actionable product and configuration improvements.
Establish and maintain UX standards, design principles, and feedback loops across the Digital Workplace application ecosystem.
Advocate for the end-user experience throughout the product lifecycle — from requirements gathering through post-deployment optimization.
Develop and execute structured change management plans using industry-recognized frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey) for all Digital Workplace platform initiatives.
Conduct change impact assessments and stakeholder analyses to identify resistance points, change readiness gaps, and communication needs.
Define and track change management success metrics throughout the change life cycle, including indicators such as readiness, engagement, adoption progression, and post‑deployment stabilization.
Collaborate with HR, other IT teams, Communications, and senior leadership to align change strategies with organizational culture and business priorities.
Manage change management activities across multiple concurrent Digital Workplace programs and projects.
Design and implement comprehensive adoption programs to drive successful uptake of new and enhanced Digital Workplace tools and platforms.
Create multi-channel communication plans and enablement materials including training guides, e-learning modules, quick reference cards, and video content.
Establish adoption KPIs (e.g., active usage, feature adoption, training completion, user satisfaction signals) and leverage analytics to measure platform utilization, identify adoption barriers, and iteratively refine strategies.
Build and manage a Champion/Super User network to scale adoption support across business units and geographies.
Deliver live and virtual training sessions tailored to diverse audiences, including end users, managers, and IT staff.
Serve as the primary point of contact for change and adoption-related communications across all Digital Workplace initiatives.
Build trusted relationships with business unit leaders, regional teams, and cross-functional partners to ensure alignment and buy-in.
Contribute to governance frameworks that support sustainable, repeatable change and adoption processes.
Provide regular, outcome‑focused reporting on adoption health, change progress, and risk mitigation, translating data into actionable insights for Digital Workplace leadership.
Manage UX, change, and adoption activities across a global Digital Workplace ecosystem that includes Microsoft 365, Google Workplace, Adobe, Druva, Lucid, Zoom, and additional COTS applications — with new tools and enhancements introduced on a rolling basis.
Develop platform-specific adoption strategies that account for the nuances of each application, its target user segments, and its integration points within the broader Digital Workplace environment.
Support a predominantly Windows endpoint environment (~85%) while ensuring change and adoption deliverables are equally effective for macOS users (~15%), including platform-specific guidance, training materials, and UX considerations.
Partner with platform owners and IT teams to stay current on roadmap changes, upcoming releases, and deprecations — proactively initiating change and adoption planning ahead of user-impacting events.
Collaborate with developers and technical teams to influence how Digital Workplace solutions are built, configured, and presented to users, translating UX research findings and business requirements into clear, actionable specifications.
Apply technical fluency to platform customization contexts such as ServiceNow ITSM UX configuration and M365 extensibility (e.g., SharePoint, Power Platform, Teams), serving as the bridge between user needs and developer execution.

Benefits

Employee Assistance Program
Health insurance
Life insurance
Disability insurance
Voluntary plans
Retirement plan
Paid Time Off (PTO)
Paid Holidays
Healthcare coverage
Optional benefit plans
Defined Contribution Pension Plan (DCPP)
Group Retirement Savings Plan (RRSP)
Tax-Free Savings Plan (TSFA)
Vacation
Personal time
Employee capital plan or pension (PPK)
Private Medical Insurance (PMI)
Life and Accident Insurance
Annual Leaves
Flex Wallet (flexible spending account)
Multi-sport Card
Lunch Pass Card
Discount Portal
Statutory allowances and reimbursements (remote working, corrective glasses reimbursement)
Paid and unpaid leaves