Digital Workplace Engineer I

Ben E. Keith Company•Fort Worth, TX

About The Position

This is more than a traditional IT support role. It's an opportunity to build a career in one of the fastest-growing areas of technology while helping shape how employees work, communicate, and collaborate every day. We're looking for someone who brings curiosity, energy, creativity, and a willingness to learn. Technical skills are important, but equally important is a positive attitude, a customer-focused mindset, and a genuine desire to help others succeed through technology. The people who thrive on our team enjoy solving problems, asking questions, learning new technologies, building relationships, and bringing their authentic personality to work every day.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred
Equivalent combination of education, certifications, training, and experience may be considered
0-2 years of experience supporting workplace technology, endpoint management, Microsoft 365, or IT operations
Internship, co-op, military, technical support, or related hands-on technology experience is welcomed
Strong customer service and communication skills
Ability to troubleshoot issues and follow established processes and procedures
Strong organizational skills and attention to detail
Demonstrated curiosity and willingness to learn new technologies
Strong problem-solving and troubleshooting abilities
Customer-focused mindset with a passion for helping others
Effective written and verbal communication skills
Ability to prioritize and manage multiple responsibilities
Strong organizational and documentation skills
Attention to detail and commitment to quality work
Collaboration and teamwork
Curiosity and continuous learning
Adaptability in a fast-changing technology environment

Nice To Haves

Foundational experience with Microsoft 365 technologies
Familiarity with Microsoft Intune, Entra ID, Teams, SharePoint, or OneDrive
Exposure to PowerShell, scripting, or automation concepts
Understanding of cloud-based productivity platforms and endpoint management
Experience using AI tools to improve learning, research, documentation, or problem-solving
Microsoft certifications such as: Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), Endpoint Administrator Associate, ITIL Foundation

Responsibilities

Support Microsoft 365 and Collaboration Technologies: Help administer and support Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and other Microsoft 365 services. Assist with user provisioning, licensing, access requests, and platform administration. Support troubleshooting of productivity, communication, and collaboration solutions. Monitor platform health and assist with issue resolution and escalations.
Support Modern Endpoint Management: Assist with Windows device deployment, provisioning, and lifecycle management. Support device enrollment and management using Microsoft Intune. Help maintain software deployments, application updates, patching, and endpoint compliance. Participate in device refresh, onboarding, relocation, and retirement activities.
Contribute to Digital Workplace Operations: Support daily operations of workplace technology platforms. Participate in testing, upgrades, enhancements, and pilot programs. Assist with incident, request, problem, and change management activities. Help maintain secure, reliable, and user-friendly workplace technology services.
Help Improve the Employee Technology Experience: Partner with internal teams to resolve issues and improve service delivery. Provide professional support to associates across the organization. Assist with technology adoption initiatives and end-user enablement activities. Contribute ideas that improve productivity, collaboration, and user experience.
Learn and Grow: Develop expertise in Microsoft 365, Intune, Entra ID, endpoint management, and workplace technologies. Explore ways AI can improve troubleshooting, documentation, and productivity. Participate in training, certification programs, and team knowledge-sharing activities. Stay informed on emerging workplace technologies and industry trends.