Digital Web Communications Manager

Santa Clara University•Santa Clara, CA

1d•$82,600 - $85,400•Onsite

About The Position

The Digital Web Communications Manager is the primary webmaster for the School of Law. This role will manage the law school’s website infrastructure, providing guidance on technical issues and supporting its cybersecurity on a daily operational basis; oversee the functionality of the law school’s website; evaluate and manage website performance; facilitate hosting and server management; and develop, maintain and update website content as well as long-term strategy and act as event support for the Advancement and Alumni Relations department. This work will be performed in close collaboration with Law Digital Media and University Marketing and Communications. Working closely with all law school departmental stakeholders, the Digital Web Communications Manager will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate training as it applies to digital communications.

Requirements

Bachelor's degree or equivalent experience required.
At least three years of relevant experience is required.
Experience in university operations preferred
Experience in Content Management Systems (T4) or website management preferred
Knowledge of PC and Mac, including Microsoft Office suite, Google Apps; willingness to learn and master new software
Experience with T4, Qualtrics, and Live Whale preferred
Familiarity with project management
Strong organizational and project management skills
Excellent written and oral communication and interpersonal skills for interaction with faculty, students, staff, and visitors
Professional and effective representation of law school community with internal and external university stakeholders
Strong customer service skills
Excellent interpersonal skills
The ability to work independently, prioritize, and complete projects accurately and on time with minimal supervision
Able to work in a team-based, collaborative environment
Proven ability to thrive in a multi-task, fast-paced environment, including working in a team-centered manner
Friendly, personable, and committed to providing excellent service to faculty, staff, students, and visitors
Ability to exercise discretion and professionalism in handling sensitive information
Appreciation for and understanding of a Jesuit education
Demonstrated ability to work in an inclusive environment with diverse stakeholders

Responsibilities

Serves as primary webmaster for School of Law website
Oversees the management, maintenance, and long-term-strategy of the School of Law website to ensure accuracy, functionality, and alignment with University best practices.
Serves as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance and accessibility issues
Designs and develops front-end and back-end web architecture
Establishes and implements routine update schedule and manages regular updates and projects with key stakeholders, such as faculty, Deans, and department heads
Responsible for maintaining operational elements of website
Collaborates with University Marketing and Communications on branding and visuals
Works closely with the Assistant Director for Digital Media and Associate Director of Marketing & Communications on website content, planning and implementation of website organization
Implements regular updates to department pages
Troubleshoots website issues
Attend university-wide web meetings and trainings
Stays current on industry developments as well as best and captivating website design practices.
Collects, analyzes, and regularly reports on website usage data
Plans, implements, manages, monitors, and organizes the law school’s overall website and related law department web pages
Plans, implements, and manages updates to the law school’s content management systems, website refreshes, redesigns, and/or content migrations
Meets with law school partners in order to develop an annual schedule of digital content projects
Assists with the creation of event pages and email templates to complement printed collateral
Integrate print publications into a digital format including, but not limited to, the law school’s DISCERN magazine, print marketing material, advancement & admissions viewbook
Serve as the point of contact to regularly communicate content development and publishing schedule and updates
Develops and facilitates user feedback and research to support ongoing improvements to website navigation, architecture, and interface, as well as the overall user experience of the website
Manage the Kasner website
Collaborates with the law school’s information services team to ensure the proper cybersecurity
Identifies and responds to all law school website security breaches
Ensures that the law school’s website is protected by exploring and enabling the appropriate security measures.
Facilitates training for web working group on Terminal4 (T4) usage and provides timely updates on T4 functionality
Becomes expert in single sign-on systems (SSO) for the law school, such as Terminal4 (T4) , calendering system (Live Whale), data collection (Qualtrics), etc.
Provides support to faculty and staff on Terminal4 (T4), calendering system (Live Whale), and data collection (Qualtrics)
Facilitates training on Terminal4 (T4), calendaring system (Live Whale), and data collection (Qualtrics) for law school users
Acts as law school liaison with the university on meetings, updates, training opportunities related to digital technologies
Supervises student assistants
Consultation: Meets with event organizers and presenters to determine technical requirements, layouts, and presentation needs.
Vendor & Crew Management: Coordinates with external AV suppliers, content creators, and internal production teams; schedule and supervise on-site technicians and crew members.
Budgeting & Procurement: Assists in creating and managing the AV event budget, track expenses, and coordinate equipment rentals or purchases.
Technical Planning: Reviews venue spaces and design layouts for optimal sound, lighting, and video displays.
Rehearsals & Testing: Schedules and conducts equipment checks, dry runs, and dress rehearsals to ensure flawless program execution.
End-to-End Support: Provides comprehensive AV, video conferencing, and live streaming support during meetings, conferences, and large-scale "All Hands" events.
Equipment Operation: Manages hardware and software including audio consoles, production video switchers, PTZ camera systems, lighting controllers, and microphones.
Hybrid Moderation: Runs and moderates virtual event platforms (e.g., Zoom Webinars, WebEx) to guarantee seamless interaction for remote attendees.
Real-Time Troubleshooting: Diagnose and resolve technical issues (e.g., audio feedback, lost signals, equipment malfunctions) quickly and discreetly under high-pressure conditions.
Show Flow Coordination: Supports presenters and performers, assists stage managers, and coordinates with event planners to adapt to schedule or script changes.
Equipment Teardown (Strike): Oversees the safe breakdown, coiling, packing, and secure storage of all AV equipment.
Inventory & Maintenance: Performs routine maintenance, updates equipment firmware, and manages inventory logs to track wear-and-tear.
Post-Production: Handles post-event tasks such as video editing, file encoding, and media distribution to stakeholders.
Feedback & Reporting: Conducts post-event debriefs with the team to identify areas for future improvement.