Digital & Treasury Analyst

Grove Bank & Trust•Miami, FL

16d

About The Position

The Digital & Treasury Analyst supports the implementation, administration, performance, control, and continuous improvement of the Bank’s digital banking and treasury management services. The position combines client and banker support with analytical troubleshooting, implementation coordination, system testing, process documentation, data validation, and sales enablement. The Analyst identifies root causes, control concerns, and opportunities for improvement, then works with internal teams and approved service providers to resolve or escalate issues. The role requires sound judgment and adherence to Bank policies, approval authorities, information-security requirements, and regulatory standards. Other related duties may be assigned. The Analyst provides first-line support to business digital-banking clients and advanced support for retail digital-banking matters; coordinates approved treasury and business digital-banking onboarding and implementation; monitors platforms, notifications, reports, and performance indicators; and supports risk controls, process improvement, pricing enablement, and training. The role serves as operational backup to the Digital and Treasury Officer for client-service continuity, implementation status, product information, and issue escalation. The Analyst does not independently approve pricing, waive fees, execute agreements, make credit decisions, or commit the Bank to products, timelines, or terms beyond delegated authority.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, Data Analytics, or a related field.
At least three years of experience in treasury management, including exposure to business online banking, ACH origination, wire services, remote deposit capture, client entitlements, or related payment controls.
Strong analytical, problem-solving, organizational, and client-service skills.
Ability to manage multiple priorities, follow established procedures, and maintain accurate records.
Strong attention to detail, sound judgment, confidentiality, and follow-through.
Ability to communicate effectively with clients, vendors, and internal teams.
Fluency in spoken, written, and read Spanish is required.
Ability to develop test scenarios, compare expected and actual results, document defects, and verify corrective actions.
Ability to safeguard confidential information and work effectively in a regulated, control-conscious environment.
Advanced proficiency in Microsoft 365, including Excel, PowerPoint, Outlook, Teams, and SharePoint.
Working knowledge of digital banking, treasury management, and payment systems.
Experience using reporting, testing, and analytical tools.
Working knowledge of AI and automation tools for authorized business purposes.

Nice To Haves

Experience with digital banking, banking operations, systems implementation, technical client support, or business analysis.
Experience with Jack Henry or comparable financial-services technology.

Responsibilities

Provide first-line support for business digital-banking clients and advanced support for retail digital-banking matters under established service and escalation protocols.
Investigate client issues by gathering and verifying facts, reproducing or isolating issues when appropriate, documenting troubleshooting, assessing impact, and resolving or escalating based on complexity, risk, urgency, and authority.
Process authorized service requests, maintain accurate records, reconcile applicable reports, and support client setups in accordance with identification, security, documentation, dual-control, and approval requirements.
Communicate requirements, status, dependencies, expected next steps, and confirmed resolutions to clients and internal stakeholders.
Coordinate approved onboarding and implementation of treasury and business digital-banking services, including workflows, documentation, user entitlements, transaction limits, approval structures, service configuration, testing, training, and handoff to ongoing support.
Validate implementation instructions for completeness, consistency with approved documentation and pricing, and compliance with established authority before configuration or release.
Maintain implementation plans, status records, open-item logs, and supporting documentation; identify dependencies and escalate delays, conflicts, incomplete approvals, and control concerns.
Confirm implementation completion against requirements and service-level expectations, documenting exceptions and follow-up items.
Provide operational backup to the Digital and Treasury Officer for client-service continuity, implementation status, product information, and issue escalation.
Monitor assigned platforms, service notifications, operational reports, and performance indicators; investigate deficiencies or interruptions and communicate verified impact and status.
Coordinate issue resolution and escalation with Information Technology, Information Security, Operations, Compliance, Risk Management, and approved vendors as appropriate.
Apply controls and procedures related to user access, entitlements, transaction limits, approvals, authentication, documentation, and segregation of duties.
Promptly escalate suspected fraud indicators, unauthorized activity, control gaps, and deviations from approved procedures.
Maintain complete, accurate, organized, and retrievable records and respond to authorized information requests.
Recommend improvements to accuracy, efficiency, scalability, client experience, and risk management.
Maintain current, audience-appropriate procedures, checklists, job aids, client instructions, training materials, and reusable reference resources.
Track approved improvements and evaluate whether changes resolve identified issues or achieve intended operational results.
Assist the Treasury Management Officer with fact-gathering for client needs assessments, service comparisons, solution recommendations, pricing preparation, proformas, cost estimates, and implementation planning.
Confirm proposed solutions can be operationally supported and identify implementation, documentation, control, technology, and timing considerations before client commitments are made.
Validate that approved pricing and service selections are accurately reflected in implementation records and system setup; escalate discrepancies before client delivery or billing when possible.
Deliver training to clients, bankers, and employees on approved platform features, workflows, controls, security practices, and support channels.
Adapt communications for technical and nontechnical audiences while maintaining accuracy, confidentiality, and appropriate escalation of unresolved matters.
Provide concise status reporting on implementations, incidents, testing, process improvements, risks, dependencies, and open items to responsible stakeholders or managers.