Digital Technology Services Analyst I

GM Financial•Fort Worth, TX

19h•Hybrid

About The Position

This role is responsible for managing digital technology vendors, assets, and service performance by monitoring compliance, conducting audits, analyzing costs, and driving optimization opportunities. The position collaborates with internal teams and external partners to mitigate risk, ensure platform resiliency, maintain vendor compliance, and support the successful delivery of digital service initiatives.

Requirements

Analyze technology costs and identify areas for cost optimization and make recommendations for improvements or replacements.
Develop and maintain an inventory of all Digital technology assets.
Monitor compliance with service level agreements to ensure performance and quality metrics are met.
Conduct regular audits of Digital technology assets and vendor performance.
Develop dashboards, reports, and presentations.
Collaborate with vendors to establish service quality mitigation strategies.
Participate in platform resiliency review of digital technologies.
Handle vendor-related disputes and escalate issues as necessary.
Conduct regular audits of technology platforms ensure compliance to entitlements.
Develop and implement risk mitigation strategies for technology vendors.
Coordinate with procurement, finance, and operations departments to ensure smooth collaboration with vendors.
Research any issues and problems with vendors and escalate as needed and follow through resolution.
Work with internal customers to execute digital service initiatives.
Audit digital vendors and consultants to ensure compliance to company policies and processes.
Experience in conducting technology audits for licensing compliance to entitlements
Experience in analyzing and optimizing Digital and Marketing technology service performance
Demonstrated ability to develop and implement Digital and Marketing service strategies
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to build and maintain effective relationships with vendors and internal stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
0-2 years experience in digital technology services, technical vendor management, asset management, or a related field required
High School Diploma or equivalent required

Nice To Haves

Bachelor’s Degree or equivalent experience preferred

Responsibilities

Analyze technology costs and identify areas for cost optimization and make recommendations for improvements or replacements.
Develop and maintain an inventory of all Digital technology assets.
Monitor compliance with service level agreements to ensure performance and quality metrics are met.
Conduct regular audits of Digital technology assets and vendor performance.
Develop dashboards, reports, and presentations.
Collaborate with vendors to establish service quality mitigation strategies.
Participate in platform resiliency review of digital technologies.
Handle vendor-related disputes and escalate issues as necessary.
Conduct regular audits of technology platforms ensure compliance to entitlements.
Develop and implement risk mitigation strategies for technology vendors.
Coordinate with procurement, finance, and operations departments to ensure smooth collaboration with vendors.
Research any issues and problems with vendors and escalate as needed and follow through resolution.
Work with internal customers to execute digital service initiatives.
Audit digital vendors and consultants to ensure compliance to company policies and processes.